Extended Stay America - San Diego - Oceanside

Business response:

Dear Antonio, Thank you for selecting us and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the condition of the room you received this time and will discuss it with our maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Pearl Janet, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Yu, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your remarks are shared with our housekeeping team for further action. Our front desk team can always help you have the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Roxana, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest problems you encountered while staying with us. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and w... read more

Business response:

Dear Ilyas, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience.Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear ruth, Thank you for your recent review of your stay at our hotel. Please accept our sincere apologies for not meeting your expectations. We regret any inconvenience with towel delivery and the AC noise. Your feedback is invaluable, and We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We regret any disappointment you had with our breakfast and that it did not meet your expectations. Your comfort is our priority, and we hope you'll consider giving us another o... read more