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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is infested with bed bugs This was the most horrible experience ever. I was not able to sleep due to bed bug. I called the front desk on Saturday morning and they did nothing about it.
Business response:
Dear Irma,We sincerely apologize for the distressing experience you had during your stay. Guest comfort and well-being are our top priorities, and we regret that we did not meet your expectations. While our professional pest control partner inspected the room and found no signs of bed bugs or other pests, we completely understand how uncomfortable and frustrating this must have been for you. Your feedback is invaluable in helping us improve, and we are reinforcing our protocols to ensure all guest concerns are addressed prom... read more
I came to the extended stay to take a test and for that I needed absolute quiet and for no one to interrupt me. Initially when I went down to get the breakfast as advertised they only had oatmeal and some muffins and they didn’t even have the hot water for the oatmeal. Additionally, as I was testing the front desk kept calling me and some staff member walked into my room as I was taking my test. I had no other choice but to shout at them to get out, and after I went downstairs to confront the staff about invading my privacy ... read more
Business response:
Dear Juan,We sincerely apologize for the disruptions and inconvenience you experienced during your stay. We understand how important a quiet and uninterrupted environment is, especially during a timed exam, and we deeply regret that we did not meet your expectations. The privacy of our guests is a top priority, and we will review our procedures to prevent such occurrences in the future. Additionally, we recognize your concerns regarding room cleanliness and breakfast offerings, and we are actively working to enhance these as... read more
The room was shabby and felt dirty.
Business response:
Dear Felicia,Thank you for sharing your feedback. We sincerely apologize that the condition of your room did not meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. Your concerns will be addressed with our team to ensure improvements are made. We value your feedback and hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
the condition of the room was beyond disappointing and dirty.
Business response:
Dear Ken, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We have noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understa... read more
They advertised a fully stocked kitchenette and there was nothing. People milling around all hours. Homeless in the parking lot. We were booked for two days stayed one
Business response:
Dear Frank, Please accept our apologies for not meeting your expectations during your visit. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We are grateful for your valuable feedback and will address these issues appropriately with our team. We hope to have the oppor... read more
It was supposed to be a non smoking room but stunk so so bad like cigar or cigarettes made our clothes smell was no happy about that but too late to cancel
Business response:
Dear Marissa, Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.