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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most horrible hotel I have ever been to. I specifically asked for a non smoking room. It was old dirty and smelled like ashtray room, the phone didn't even work to call front desk and complain about the room I had to use my cell and I expressed my concerns. I was switched to an "updated" non smoking room which was not much different and room smelled like air freshener was just sprayed due to my complaint regarding the smoke smell. Phone also did not work in this room. Room next door was partying and loud I did not get good s... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the suites. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention. Our housekeeping team will be more diligent about deep cleaning a suite once a smoke smell is identified in a non smoking suite. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
Not wanting to Extend our Stay This was our first stay Extended Stay America hotel so I don't know if the policies at this one are the same everywhere. After getting settled in (using the 2 hangers that were in the closet), we realized there was no coffee pot or dishes or anything in the kitchen. We had to go back to the front desk and request the items we needed i.e. our "customized package". We only needed a coffee pot and cups due to planning just a short stay. In the morning we found out the coffee pot did not work. Fort... read more
Business response:
One of the things we pride ourselves on is our commitment to our guests and communicating our services and amenities so our guests are well informed at check-in. We are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication check points are followed to ensure a great experience for every guest. We appreciate you providing us with your feedback as we continually work to improve our hotel. We welcome you back to ou... read more
I feel I should be refunded due to plumbing pipe while showering shook making a horrendous sound, as if it would burst through the wall. Also, two males drinking in front of the room leaving their beer bottles thrown on lawn area in front of my room.
Business response:
Thank you for choosing to stay at our hotel but we are very disappointed to hear you had an unpleasant experience. We value your feedback and be assured we will take it to heart and work harder to make certain the next guests does not experience the same issues. Sincerely, General Manager
Do not stay this hotel !!! This hotel was a worst one of my life. The dirtiest hotel in the world. I couldn't sleep the night because of smell and bugs
Business response:
On behalf of my entire team, I would like to offer my sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. I will address this matter with the Head of our Housekeeping Department and housekeeping associates immediately to take corrective action so it does not happen again. I hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Thank y... read more
Bad experience and I will avoid going back again. Horrible shower with very little water and noisy sound. Bad smell the moment walk iin. AC didn't work efficiently and also generated loud noise. Everything wasn't to any satisfaction per listing price.
Dirty and Outdated The room was dirty. Floors dirty, bathroom dirty. Old and outdated.
Just don't use the kitchen! We were going to cook during out stay so we called the front desk for pots, pans, plates, cup, &etc. I had to go pick it up at the front desk. When I got there there was no there, just a plastic box of 'supposedly' clean plates. The plates were oily and the cups had mold(?), some type of brown/black residue that won't wash off easily unless i scrap it with my fingernail. Ended up only using the pan and pot. Other than that, if you're not using the kitchen, this place is a okay place to stay for a ... read more
Like a motel 6 Front desk lady was VERY rude to a customer who was in front of me when I was checking in. Room was very outdated I would not recommend staying her unless you are on a tight budget. It is the perfect place for a construction worker who is out of town for work because of the kitchen.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I have coached our staff to ensure we are providing each guest with a comfortable stay and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time ... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.