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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
had to wait20 minutes for someoneto arrive at the lobby to check us in. we hadn't been in our room 5 minutes and the fire alarm went off. then a horrible smell permeated the room. they were sold out so unable to get a different room - they gave us a refund so that was good but it was already midnight and had to drive 2 hours home.
Business response:
Thank you for taking the time to review our property. I apologize for the disappointing stay you had with us. We apologize for the delay upon arrival. Our staff has a variety of duties and at times it takes them away from the front desk. We are also sorry for the fire alarm, although disruptive, thank goodness it was not a serious emergency situation. We hope you will come to stay with us again and have a much more pleasant experience. Thank you General Manager
NOT A GOOD PLACE TO STAY NOT EVEN FOR A NIGHT NOT GOOD AT ALL staying in this place. It smelled very bad in the rooms.
Business response:
Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and the service unlike what we are known for. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level. General Manager
部屋の中も外も清潔感はありません。男性一人の短期滞在であれば耐えられますが、家族滞在は避けた方がよい 1週間以内の滞在ですとクリーニングが入りません。部屋の中も外も清潔感は無く、居心地の良いホテルではありません。朝食はフロント横に置かれたカップケーキとコーヒー。
Business response:
Thank you for providing your comments. They are always helpful as we look for ways to improve. We are sorry we did not meet your expectations and will do better to ensure your next stay with us is exceptional. General Manager
BEDBUGS! My sons ages 21 and 17 stayed at this hotel while checking out colleges on the West Coast for the 17-year-old. The younger one woke up the first morning covered in bedbug bites. The hotel staff paid for them to use the commercial dryers to sanitize all their belongings. They put everything including backpacks and shoes into the dryer for 30 minutes at high temperature. The dryer melted their shoes . The hotel staff did not offer to reimburse their bill or provide any other assistance. Pictures show bedbug bites on h... read more
Business response:
Upon hearing any information about potential bugs we immediately take action as we take these comments very seriously. Our management team is trained to detect such activity and are proactive to check our suites on a regular basis. While we believe this is an isolated incident, we thank you for letting us know so we could have our pest control company come to investigate and treat as a precaution based on your feedback. We apologize for the minimal concern displayed by one of our staff members. We would like to have another ... read more
Bad smell The non-smoking room still smelled like smoke. The smell permeated suitcase, clothes, everything. Disappointing.
Business response:
I am sorry to read that your stay at our hotel was not to your satisfaction. We pride ourselves on providing exceptional service and clean accommodations to all of our guests. I apologize your non-smoking room had a less than fresh odor. I will share your comments with the housekeeping staff to ensure our suites receive a deep clean to remove the smell, even though out of the regular scheduled time. Also, our front desk is would have been happy to move you to another suite if one was available so you could have a more enjoya... read more
I got a smoking room and I don't smoke. My saliva tasted like nicotine all night. The TV was fine, everything else was more like a motel
Business response:
It seems we missed many opportunities to make your stay great and for that we sincerely apologize. Thank you for your feedback, and we do hope that you will reconsider and stay with us again so that we may renew your trust in us. General Manager
found multiple strands of hair in sheets the first night. no sheer curtain to let in light and still have privacy.
Business response:
It's disappointing to learn that we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. Thank you, and we do hope to have the opportunity to welcome you back so that we may restore your confidence in our hotel. General Manager
Ok stay Stayed here for the night before a 5k/half marathon event. The location was very close to the start/finish lines, which was very convenient. Aside from that, there is not much to brag about. Some of the other guests were a little sketchy looking and the room smelled funny. It did the job but I would not stay here again.
Business response:
Thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know that we need to improve as we always want to make the extra effort to meet our guests needs. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, General Manager
Way too many cicadas in the night. Couldn't sleep because of the crickets.
Business response:
Thank you for staying with us and for sharing your feedback. We are sorry for the summer nights noise and the disruption it caused to your sleep. We are pleased that overall you enjoyed your stay and look forward to your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.