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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine, I guess, for the price This is an extended-stay hotel, which means that there is a full-sized refrigerator (the compressor for which made a lot of noise at night), a two-burner hot plate, and sink in the room, in addition to a small counter with two bar stools. There are no dishes, silverware, or things like can openers as I've experienced in other extended-stay places. They don't do maid service. This came as a bit of a surprise. Apparently, this is a feature and not a bug. You can pay $10/day for service. The room w... read more
Business response:
Juemos, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering nice service to all of our guests, so we are sorry for the cleanliness issues you encountered in your room. Your feedback has been shared with the housekeeping team. We are working hard to deliver the type of service that you should always expect from us, and I hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
Business response:
Thank you for rating your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
William, thank you for choosing our hotel. On behalf of our entire team, please accept our apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
It is terrible.
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Just a motel with kitchen The noise from the fridge was really loud and annoying at nite. The heater is near the bed and it was loud too. The entrance door had some gaps and outside air was coming in. So needed to keep the heater on. The closet area was too dark even all lights on.
Business response:
Jack, We are sorry you did not have a positive and pleasant experience while you were our guest. Although our maintenance team conducts regular maintenance checks and repairs we will have the suite you stayed in checked again to ensure all is in working order. Thank you for your feedback. General Manager
Not really a Hotel This is NOT really a Hotel, as an "extended stay" hotel they do not seem to offer daily room cleaning/servicing as part of the package. We had to go to the desk to get clean towels and new soap/shampoo each day. We talked to one other guest who had the same problem. Our Room had been remodeled and was clean and comfortable BUT had a leaky toilet so we asked for a new room. Rooms 2 and 3 smelled of cigarette smoke. (When we asked for another remodeled room we were told that they were full - -so we asked for... read more
Business response:
Our apologies for the multitude of issue that you describe here in your review. We are always striving to improve and remain committed to delivering exceptional customer service. Thank you for sharing your feedback, and we do hope to have another chance to regain your confidence in our hotel and our brand. General Manager
Decent if all you need is somewhere to sleep In the area for a conference. The hotel is old, the room had signs of lots of wear and tear. The TV channels left A LOT to be desired. But it was clean and served its purpose for somewhere to sleep
Business response:
Thank you for staying with us and for taking the time to post a review. We are happy our location was convenient for your conference and your room was clean and comfortable. However, we do agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to s... read more
The bed sheet & pillows is not clean I stay one night with a friend at a twin bed room. My friend found hairs at 2 of the 3 pillows at his bed and both of us feel itchy when sleep at the bed. The staffs we met with are find and the outlook are ok in compare with their rate while hygiene is very base and could not be compromise. This is my first time staying with this brand, hope this is an exceptionally unit situation.
Business response:
It's disappointing to learn that we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. Thank you, and we do hope to have the opportunity to welcome you back so that we may restore your confidence in our hotel. General Manager
Smoking room... gross!! They gave me a smoking room... it was so disgusting I could hardly breathe all night, even with the windows wide open. The place needed a deep cleaning. I could not get out of there fast enough in the morning.
Business response:
Thank you for being our guest and for taking the time to review your stay. I'm sorry to hear that your experience with us was an unpleasant one. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.