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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirtiest hotel room I have ever been in. This is one of the worst traveling experiences of my life. If it hadn't been paid for already I would have left. Rug was stained. Sheets, bedding and towels were a dirty gray. Room smelled awful , like smoke but worse! Black hair on the floor and found in bed as well! I complained to the front desk and got absolutely no response. Spend a little more money and go right down the street to the holiday inn. Beautiful , clean hotel and very nice staff. The extended stay hotel is a filthy d... read more
Business response:
Susan, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team and front desk associates in order to ensure changes are made immediately to solve these problems. We deeply regret the inconvenience caused, and please give us another opportunity to serve you better in the future. Sincerely, General Manager
Do not reccomend! I am giving this 2 stars because at LEAST the front desk employees were nice...however, unless this hotel is your last ditch effort, I DO NOT RECCOMEND STAYING HERE. The employees at the front desk were very kind and courteous, BUT the room was DISGUSTING to say the least!! As soon as we opened the door, the smell of Curry smacked us right in the face!! We didnt even inhabit the living room/kitchen quarters of our room, because it was so strong! Litterally no way of airing the room out because it was baked ... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. Our housekeeping team will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your husband will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Ma... read more
Room for improvement Roomed reeked of cigarette smoke
Business response:
Oscar, thank you for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, General Manager
Room condition was not good. Only 2 out of 6 lights in the room were working. Lamps weren't working. My mom stayed there for 3 days and housekeeping did not come once to clean and change towels.
Business response:
We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens were to be exchanged at the front desk anytime and complimentary. Again, I have noted your concern regarding the fused lights and the same has been shared with our maintenance team to check your room and fix the issue immediately. We hope you wi... read more
Regular Extended Stay Just a Regular Extended Stay. Basic stuff, room was stuffy and had a musty smell. Office is open only 7 am to 11 pm after that you have to use the call box on the outside to call the over night person. Holiday Inn Express, or Hampton Inn is better. This is just above a Motel 6, maybe around quality of Days Inn. Only thing here is you get a full kichenette with 2 burner stove. No daily room service.
Business response:
Ken, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Our housekeeping service is done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates ... read more
Business response:
Roy, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, General Manager
Bathroom fan was awful. No ventilation. No shampoo, conditioner or blow dryer in room. Only available outlet was over the oven, making it hard to charge phone or laptop while in use. Breakfast is poor and coffee was not refilled.
Business response:
Thank you for staying with us. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take actions to identify why we failed so we can prevent these issues from occurring again. I truly regret the inconvenience caused, and we hope to have another opportunity to make this up to you on a future date. Sincerely, General Manager
No ice machine, "breakfast" consisted of granola bars, packaged oatmeal, coffee and packaged muffins. I wouldn't consider that breakfast. Beds were not comfortable at all either. I assumed there would be a pool as well and there was no pool. May not have checked the description but seriously how does a hotel in San Diego not have a pool. Just not happy overal with the choice of hotel. I'd rather pay an extra 20-30 bucks a night for a better quality hotel down the street
Business response:
Please accept my apologies for not meeting your expectations and for the inconvenience it caused. I have shared your concerns regarding our grab-and-go breakfast with my food & beverage to see where we can make improvements. We hope you will consider us again the next time you visit this area. Sincerely, General Manager
Filthy The sheets on the bed were not changed since the last user, there was makeup, hair and filth. There was one staff person( doing his absolute best) who had to do the check in, answer the phone, and bring us clean sheets. We had to do all the changing of the bed ourselves because he was the only person there. Both we and he deserves better. Do not stay there! Later that night we were pulled over by police in the parking lot because a car was reported stolen that matched the description of our car. We did not stay there ... read more
Business response:
Please accept my apologies for the difficulties you experienced while you were here. I truly regret the inconvenience caused and have shared your concerns with my team to ensure we are providing a great guest experience. On a positive note, we appreciate you recognizing Trae and will surely share your kind remarks with him. We hope you will give us another chance to provide you with a better visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.