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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Gary, On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
What a dump Crazy that they charge $200 a nigh for this dump. Everythign is old and gross and unclean. No toilet paper, etc. Go elsewhere.
Business response:
Byron, we certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the management team so adjustments can be made immediately. We would appreciate hearing from you regarding the specifics of your stay so we can make the appropriate changes and determine what is necessary to rectify the situation. Please contact our hotel by email or telephone at your earliest convenience. We look forward to hearing from you. Sincerely, General Manager
Very disappointed The room had a lot of dust. The light fixture in the kitchen area was falling off, the microwave was dirty and the towels were old and torn. The beds were very uncomfortable.
Business response:
Nallela, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ge... read more
Just smelley and old The hotel room was just simple neglected, smelly, etc. but what could you say for $120 a night.
Business response:
Please accept my sincerest apologies that we failed to provide you with the clean and comfortable room that you deserved, and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with the housekeeping department to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Didn't know Extended Stay America's were such low quality hotels. Could have paid a couple dollars more for any other hotel in the area and had twice the quality. Haven't stayed in a place like that in a long time.
Business response:
We truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
phami The refrigerator was leaking water all over the floor during my stay. The drawers were broken. The place was basically tacky. The AC did work however so it wasn't a total loss.
Business response:
Patricia, we want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our engineering and maintenance departments are being followed. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, General Manager
Being an extended stay you would think they would stock the kitchen with the essentials...coffee maker, silverware etc. You have to ask for it at the front desk and that's a whole other story. I've never encountered such a slow checkin. What should take 5 min max takes them 15-20 min. My carpet had nasty stains on it so I never walked barefoot, the water temp was difficult to get hot and there was no cold when you needed it(my son was playing in a soccer tournament and takes an ice bath after games) Luke warm cold water tend... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us. Sincer... read more
Other Extended Stays are Cleaner Carpet was dirty, with stains and other marks all over. Kitchen floor had sticky area from something that spilled. Have stayed at other Extended Stay America hotels, and they were much cleaner; this one was disappointing and would not be recommended.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, I truly regret the inconvenience it caused. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Horrible
Business response:
Kristopher, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.