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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Hard to find, and bugs in the bathroom! Never again!
Business response:
Thank you for staying at our hotel and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
nice area Room number 225 had very strong cigarette smoke smell and thick coat of smoke all over the walls and ceilings. I had very hard time trying to sleep overnight.
Business response:
We sincerely apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Awful Was not worth the $115
Business response:
Erin, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Non smoking room. but people smoke and the room was smell so bad we can not stand. we complaint and give us $24 discount. but still not acceptable. terrible
Business response:
Jonny, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
So why did I have a kitchen for for a bathtub First of all they don't tell you that if you would like dishes or pans, glasses or whatever in your room that you need to request them when you check in. Then I went to take a bath and the diverter for the shower to the bath faucet was stuck so water won't come out of the faucet then I realize that the plug for the bathtub isn't working either
Business response:
John, thank you for your candid feedback. We apologize for the inconvenience you had with the bathroom of your guest room. We have shared your feedback with our maintenance team and will use it as a training tool to improve our performance moving forward. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to have the opportunity to make your next stay p... read more
Don't waste your money!!! The room wasn't clean, the trash was full and stinking up the room. No linens for the pull out bed when they had a guest count and knew we would be needing it. I cant believe I had to pay so much for the room when there was nothing supplied as stated! The lack of staff in the evening hours made us have to wait for the next day, ridiculous but fine.... and then no one fixed it still!!! Lady products in the trash from strangers, sitting for who knows how long before we checked in....yuck!!! Will never... read more
Business response:
Barbara, thank you for sharing your thoughts about your recent stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
The worst hotel I have ever stayed Many things were broken. Didn't change the towels. The floor was soooo dirty!
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
No maid service or clean towels No housekeeping and have to bring wet towels to office to get clean towels. Breakfast is coffee, instant oatmeal, a packaged muffin or a granola bar :(
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will accept our apologies and consider giving us another chance to s... read more
Not too bad. Overall facility and staff are fine. However, that sofa bed was not really a bed it was pure wire and a bit dirty. Rooms need to be vented because when we arrived it was a very stuffy dirty carpet smell.
Business response:
Juan, I apologize for the disappointing stay you had with us. We are extremely sorry for the issues you encountered in your room and the inconvenience it caused. Our concerned team is taking steps to ensure future guests do not encounter the same issues. On a positive note, we are pleased to know our facilities and service were adequate for your needs. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.