Extended Stay America - San Diego - Sorrento Mesa

Business response:

Dear Cheryl, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Denise, Thank you for revisiting us and sharing your candid review. We are sorry your stay did not live up to your expectations. We agree our hotel is starting to show its age, and we are having the same conversation with our Brand leaders. In the meantime, our housekeeping staff is committed to keeping our facilities clean and well-maintained throughout our hotel. Therefore, we hope you enjoyed our services and facilities despite this issue. We appreciate your feedback and hope you will return for a more pleasing exper... read more

Business response:

Dear Juan, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Thank you for being our guest, and we look forward to your revisiting the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Terry, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management