Extended Stay America - San Diego - Sorrento Mesa

Business response:

Dear Theodore, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed most of your stay, and we appreciate you highlighting our clean suite and friendly staff in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for choosing our hotel and sharing your review. Our team usually ensures everything is in order before making a room available for occupancy, so we apologize for overlooking some areas in your suite and the inconvenience this brought. Moreover, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new fut... read more

Business response:

Dear Dongmei, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the city.Sincerely,Hotel Management