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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was comfortable, and the staff was very friendly, but we had a water leak from the refrigerator on the first day. It seems like it was due to the refrigerator being turned off and turned back on. The service person was very kind to clean the leak and place a rag under the refrigerator, and there were no more issues with the leak.
Business response:
Dear Guest, We appreciate you choosing Extended Stay America and sharing your feedback. Our team strives to deliver a homelike stay with clean accommodations and a comfortable environment. Therefore, we are pleased to know our staff is friendly and that you enjoyed most of your visit. We also thank you for pointing out areas where we can improve regarding the refrigerator. Your valuable feedback will be shared with the appropriate teams to enhance our guest's experience. It was a pleasure hosting you, and we hope you will re... read more
I was comfortable. It was a little loud for me, but overall, this was a great site.
Business response:
Dear Carla, Thank you for being our guest and for your excellent feedback. Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the San Diego area. Sincerely,Hotel Management
Nice place Perfect. Was very comforting and convenient
Convenient and quiet.
Business response:
Dear Cheryl, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
The hotel is getting old and things are not being maintained well or fixed when needed. I stayed here 7 years ago and the state of the room has deteriorated significantly.
Business response:
Dear Denise, Thank you for revisiting us and sharing your candid review. We are sorry your stay did not live up to your expectations. We agree our hotel is starting to show its age, and we are having the same conversation with our Brand leaders. In the meantime, our housekeeping staff is committed to keeping our facilities clean and well-maintained throughout our hotel. Therefore, we hope you enjoyed our services and facilities despite this issue. We appreciate your feedback and hope you will return for a more pleasing exper... read more
Great
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,542 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.