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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We expected kitchen to be in good condition but it is not as the burner was very old and not functioning well.
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your Kitchen. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Quiet We were glad that the hotel was not near a freeway. The room and entire complex was quiet. However, the bed was uncomfortable. But given the quiet, we will take that.
It’s ok just to sleep The front person was nice, his name is Chris. He was hospitable and allowed us to Check in early. Overall it was ok. I would not recommend this hotel for families because room was small, no breakfast, no coffee. We were also disappointed that it doesn’t have pool. The bathroom smelled like pee, maybe shower curtain was not washed. It’s ok for people just looking for place to sleep.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant stay and liked the service provided by Chris. We will share your comments with him. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I liked the room it's self
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to read you were impressed with your room. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
IT was okay. I expected a bit more for what I paid. There were two tinny water bottles a chocolate and small bag of cookies left for us. I wish they would have checked how many people were going to stay and supply us with enough munchies or at least for my kids. Breakfast was not available. They could add a welcoming basket with food in the room since Breakfast isn't available. That would be a wonderful gesture and would be greatly appreciated.
Business response:
Vanessa, thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we regret your disappointment with our grab-and-go breakfast not being available during your visit. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.