Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by Angelina, but we're sorry for the cleanliness issue you encountered in your room and that you did not find your bed comfortable. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay at Extended Stay America. We're glad to know our location was ideal for you, but we're sorry you were not happy with the service received from our associates. We have discussed your feedback with our team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your loyalty and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us at Extended Stay America and for your gracious rating. We are glad you liked your room and you had an overall good stay. We look forward to welcoming you again for another outstanding visit. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Yutso, thank you for choosing to stay with us. We're sorry for the inconvenience you had due to our hotel policy. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. The items such as hairdryers are kept at the front desk and are always complimentary. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Managem... read more

Business response:

Thank you for reviewing your stay at Extended Stay America. We're delighted to know you loved having a kitchenette in your room and that you found us to be a great value. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management