Extended Stay America - San Diego - Sorrento Mesa

Business response:

Abel, thank you for choosing our hotel for your stay. We're sorry you felt the price you paid for the room did not support your accommodations. Please know we regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Eric, thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for detailing your experience at Extended Stay America. We are thrilled to know you liked your well-appointed room and were impressed with our convenient location. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Alan, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Amber, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Marcie, thank you for taking the time to post a review. We are pleased to know you were impressed with our associates, but we are sorry for the odor issue you encountered. Your feedback will be shared with the housekeeping team to be more diligent in their efforts. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management