Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad you had a relaxing time with us, but we're sorry for not meeting some of your expectations. Please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Manage... read more

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by Angelina, but we're sorry for the cleanliness issue you encountered in your room and that you did not find your bed comfortable. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay at Extended Stay America. We're glad to know our location was ideal for you, but we're sorry you were not happy with the service received from our associates. We have discussed your feedback with our team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your loyalty and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us at Extended Stay America and for your gracious rating. We are glad you liked your room and you had an overall good stay. We look forward to welcoming you again for another outstanding visit. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management