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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Same as always, room is nice and clean. Staff is friendly. Close to UCSD, shopping and restaurant are nearby.
Business response:
Thank you for choosing Extended Stay America for another stay! There is nothing more gratifying than to read that a guest has chosen to visit us again due to our great staff, pleasing ambiance and convenient location. Our goal is to always go above and beyond for every guest and we are proud to know our associates are doing just that. Thank you again for making us your home. Sincerely, Hotel Management
I booked this room for my daughter and her husband’s anniversary hoping it was as good as the pics. They loved it, very clean, and great shower! Nice stay and I will probably book for myself.
Business response:
Thanks for choosing our hotel of your daughter. We are delighted to read they had a comfortable stay and liked our well-kept property. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming them back. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Not the best
Business response:
Susan, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Bathtub had long dark hairs in it when I arrived, sink too. Maid service was hit and miss, first one I had stayed at in 10 years that did not take trash out. Rooms are a bit small but ok. Staff was friendly enough but stingy on dishware and the like, (one dish, one bowl, one fork...you get it.) Laundry facility was good and vending machines were priced well. Somehow they forgot to put me down for maid service (stayed 20 days) and did not get service till I went down to desk on day 9.
Business response:
Robert, thank you for staying at our hotel. We are pleased to read you had an overall pleasant time, but we are sorry for the service issue you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business Trip Room was very clean. Staff was very friendly.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that you also enjoyed your accommodation. We look forward to welcoming you again the next time you visit the area. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Showers did not work properly. Water went from warm to extremely hot while taking a shower. Not pleased. Bathrooms showed signed of rotting on the walls. Just felt dirty. I had 4 rooms booked for the night while I was in town with my crew. They all experienced the same thing.
Business response:
Chris,we appreciate you taking the time to review your recent stay. We hope you will accept our apologies for problems with the plumbing in your room and for the inconvenience as we worked to correct those problems. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.