Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for taking the time to leave a nice feedback about Extended Stay America. We are thrilled to know that you had a great stay and that you loved our ideal location as well as our apartment-style room. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and sharing your review. We are glad you had a pleasant stay at our well-kept property and that you liked most of our offerings. However, we regret our breakfast was not according to your liking. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your generous rating. We are glad you liked our offerings and had a pleasant stay. Kindly note, towels along with linens are always available at the front desk Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management