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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Next time I'll choose another hotel This hotel was OK, at best. Mine and my co-worker's rooms all smelled like cigarettes, even though they were non-smoking rooms. The walls were thin and I could hear everything going on around me. I was a little disappointed with this hotel and would definitely choose another hotel next time I'm in the area.
Business response:
Andy, thank you for staying at our hotel. We are happy to read you had were benefited with our convenient location close to your needs and that you had an overall nice stay. However, we apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thanks again for being our guest, and we hope to welcome you back in the future. Sincerely, Hotel Management
great place to stay amazing
Business response:
Greg, thank you for your wonderful review of Extended Stay America. We are thrilled to read you had a great time with us. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Place needs to be updated. Not as clean as it needed to be.
Business response:
Thank you for choosing our hotel and for sharing your concerns. Our goal is to provide an outstanding experience for our guests, so we apologize that we fell short during your visit. Please be assured your concerns are being addressed. We hope we have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Good location but dirty The hotel room seemed reasonably clean except for the glaring error of not cleaning the mirrors, both the one by the door and the bathroom mirror were noticeably dirty. The lamps were dusty. The tub looked stained with dirt and grime. It was not the clean, nice room I was hoping for on our anniversary trip. I dusted and cleaned the mirrors myself. And, I didn't feel comfortable taking the planned romantic bubble bath.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and some aspects of our hotel. Having said that, we are sorry for the cleanliness issue you experienced while here. your concern has been shared with the housekeeping team so that they will be more diligent in their effort. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Quiet New Year’s Eve celebration! It was great place to relax. I was sick with pneumonia n slept all weekend. It was nice n quiet, plus had a kitchen n all the amenities. Would go back again
Business response:
Armina, thank you for being our guest and for your wonderful feedback. It was a pleasure to read you had a delightful stay with us and loved everything we offer. On behalf of everyone here at Extended Stay America, we invite you to stay with us again. Sincerely, Hotel Management
OK hotel, good location The kiten amenities were not updates, the stove was "just" working, heating a pan of water took 20 min, so we could not expect to cook much.
Business response:
Sidd, thanks for being our guest. We are happy to read you had an overall pleasant stay and that you liked our convenient location close to the points of your interest. However, we are sorry we missed meeting some of your expectations and regret the inconvenience caused. It was a pleasure hosting you, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
okay for business travel I stay here often and my only complaint is how smelly the rooms are. I cannot describe the smell but as soon as you open the doors its there in your face and strong. I cannot tell where the smell comes from, the old carpets, the drapes, maybe the bed, its everywhere. There is a small kitchenette with a large refrigerator and a good size bathroom. The bed is comfortable but the sheets are a bit scratchy. Its not the most convenient location but it is priced fairly.
Business response:
Lesli, thank you for returning to stay with us. We are glad your overall visit was pleasant and that you liked our affordable rates. That being said, we are sorry for the issues you experienced in your room. We have shared your feedback with our housekeeping team for review and action. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
The staff was friendly and helpful. The room was clean and comfortable. Only bad thing, when we laid out the sofa bed the floor underneath was dirty. Housekeeping should remember to clean that area!
Business response:
Pamela, thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was comfortable and that you were impressed with our courteous associates. We have shared your concerns with the housekeeping team to ensure a review of our processes. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.