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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Meh. The room was great, but the amenities could use some work. Specifically, the internet service wasn't up to par.
Business response:
Thank you for staying with us and sharing your comments. We are glad your overall stay was enjoyable and that you liked your room. However, please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thank you once again, we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest and for sharing your wonderful rating. We're so glad we met all your expectations and that you thoroughly enjoyed your stay with us. Thanks again for your business, we hope you will choose Extended Stay America- San Diego - Sorrento Mesa again! Sincerely, General Manager
The facility is kind of outdated with dark carpet and old sofa. There are no utencil or any tool in the kitchenett. It is very minimal compare to other Extended Stay I being to at other areas.
Business response:
We are pleased that your overall visit to our hotel was satisfactory. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, ... read more
Business response:
Thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Sincerely, General Manager
I was pleased with my stay here. the room was clean, and well put together. The area was nice and quiet and the staff was very polite and professional.
Business response:
Thank you for selecting Extended Stay America - San Diego - Sorrento Mesa for your visit and for sharing your comments. We are glad that you liked our courteous associates and your well-maintained room. Thanks again for being our guest, we look forward to your next stay! Sincerely, General Manager
Convenient and clean hotel Spent 3 days here for KAABOO festival and it was between San Diego and Del Mar so a good place to stop between checking out both. Room was clean, and they don't do daily cleaning unless you stay for a week, but you can exchange your towels.
Business response:
Thank you for the feedback about your stay with us. We are glad you liked our convenient location which was perfect for your needs and that you were impressed with your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Decent hotel for the price This was the 2nd time I've stayed at this hotel. It's nothing fancy, but it is definitely worth the cheaper price of the hotel. I like that the rooms have kitchenettes too. The first room we were given did smell pretty musty, so we asked to switch rooms and they gladly moved us. Comfort of the room is decent. The bed isn't anything spectacular, but comfy enough. I thought it was kind of weird that for that big of a bed (and 2 people), they give you 3 pillows... A 4th would have been nice. We asked ... read more
Business response:
Thank you for the feedback about your stay with us once again. We are glad that you liked our affordable rates, attentive associates who took great care of you and our convenient location. However, we are sorry if any inconvenience was caused. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, General Manager
It was ok I was called by staff telling me the front desk was closed at 11pm and I was at a conference and had to rush back. I read my check in information and it said latest I could check in was actually 12am. Also no warm water for a shower the next day. I had to shower in cold water.
Business response:
Thank you for taking the time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize for falling short of this. Your feedback is invaluable and highlights the areas that need attention and will improve the guest experience. Thanks again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,494 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.