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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rate 3 hotel Nice and clean hotel, however room service is poor
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked your clean room, but we are sorry for the poor service you received while here. I have shared your review with my team to ensure happy guests is our number one priority. Please visit us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Quiet place to stay After a long day needed a quiet place to relax. Check in was smooth. They already had my paper work ready before I got there and in no time I was in my room resting. The room had kitchenette with fridge, microwave and gas stove.
Business response:
Jas, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed room as well as our outstanding service. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, Hotel Management
Everything went smoothly. Room was fine.
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
good location, close to beach, shopping & freeways Staff was excellent, room was nicely equipped but carpet had several large stains.
Business response:
Thank you for making our hotel a part of your travel plans. We are happy you had an overall comfortable stay and that our location was convenient for your needs. Being said that, we regret the inconvenience you had with the cleanliness. We have shared your feedback with our housekeeping team so that they can be more accurate in their work. We enjoyed having you as our guest and hope to welcome you back soon. Sincerely, Hotel Management
Grab and go breakfast items had nothing without a lot of sugar
Business response:
Philip, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Comfortable and good location Overall the experience was decent. Location was great, price was very good for the location relative to other hotels in the area. Easy access to the I805. Close to grocery stores and shopping.
Business response:
David, thank you for being our guest. We are happy to know you liked our location and had a good time here. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Ok, but a bit tired. Not the best hotel. Needs updating.
Business response:
Thank you for staying with us. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Lost, important pillow The room and the general behavior of the employees was fine. But, I accidentally left my pillow there. The pillow is very important to me, since I have arthritis in my neck and this pillow is especially comfortable. That is why I take it to hotel rooms. The hotel has lost this pillow; it apparently is not in lost-and-found, and no employee can find it. They said that the maid no longer worked there, and they apparently have not been able to reach her. I can't imagine how something like this could happe... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unfortunate incident of you losing your pillow. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Our staff is well-trained in these procedures and reliable to follow through. Again, we apologize for the inconvenience, and we hope you will consider giving us another chance in the future. Hotel Mana... read more
I have to wait 15 mins to check in because there was no one at the front desk.
Business response:
Elcee, we're very sorry you were not happy with our hotel and staff. We're working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect.We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.