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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had ants in the shower. The room had an odor did not smell clean.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
There were no cups in the bathroom. It was too much trouble to go down and ask for them.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased your overall stay with us was comfortable. But, we are sorry for the inconvenience you experienced with our kitchenware policy. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Need clean new towels Room is good size. Location quiet and easy access. The bathroom towel shelf was broken and the screw almost came out of the wall. Towels are too worn and color has turned grayish. Obviously aren’t sanitized for normal use. Good thing we brought our own towels to use.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Hollyn, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Room is neat and clean, Customer Service was good.
Business response:
Thanks for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable and that you were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
loved the stay.. the breakfast
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were satisfied with your stay with us. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Adequate, but needs improving In an area of semi-commercial properties, there are few amenities (restaurants, etc.) close by. The breakfast wasn't worth stopping for (even if it was free) - I'd rather pay more and have a better selection and somewhere to sit. The WiFi was spotty. I paid for Premium service but it still dropped the connection a couple of times when downloading a big file. Overall I was disappointed, but I slept comfortably and it was affordable in an area where most hotels are 1.5 to 2 times the prices
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Only great for 4 days or less in my opinion First of all when I came in the first day, the room looked clean and organized. I said to myself "so far so good." Then when I went to the bathroom, I saw hairs on the bathtub and sink. I also saw hairs on the kitchen sink. If you don't mind this, then go ahead and stay there. On top of that I gave the guy at the front desk the heads up that I needed 2 extra hours to check out in order to move my stuff to my car because I needed to move that stuff to my new apartment. He offered th... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.