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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay near the office Good little spot near my office. The best bang for your buck types of place in expensive Sorrento Valley
Business response:
JP, thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
I'm coming back! My stay was great and the room and spacious and clean!
Business response:
Jenni, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is our pleasure to know that you loved your well-maintained room. We appreciate your business, and we look forward to seeing you again. Sincerely, General Manager
Business response:
Cassandra, thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, General Manager
Small rooms
Business response:
Joseph, thank you for staying with us and sharing your experience. We are happy to read you had an overall pleasant visit. That being said, we are sorry for the inconvenience you had with your room size. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
In my estimation, this is a very basic place to stay. It has the basics, but not much more. There was almost nothing in the room. There was not even a coffee maker. Their is a kitchenette, but nothing to use it with (forks, plates, pots, anything to wash something...). I think you had to ask for those things. In addition, I had to wait quite a while when I arrived as the front-desk was not manned when I arrived. Overall, its close to business facilities and seems very basic.
Business response:
Thanks for evaluating you stay. We are glad you had an overall pleasant visit and our facilities were adequate to your needs. That being said, we are sorry for the service issues you experienced while here. We will step up our efforts to make sure we are more responsive going forward. I would like to inform you that kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It wa... read more
Business response:
Marianne, thank you on behalf of the Extended Stay America - San Diego - Sorrento Mesa team for your terrific rating on our performance, and we're glad you had a wonderful experience with us. We look forward to having you as our guest again in the near future. Sincerely, General Manager
There's no such thing as a FREE BREAKFAST This hotel is located in an industrial area, so there is not much going on nearby after business hours. This is a good place to stay if you want an inexpensive motel with a kitchenette. The "Free Breakfast" is a scam. In the lobby they have a small kiosk with cheap coffee, cellophane-wrapped danish, and Nature's Valley granola bars. THERE IS NO BREAKFAST.
Business response:
William, we are delighted you chose to stay with us at Extended Stay America - San Diego - Sorrento Mesa. It’s our pleasure knowing you loved our kitchenette and our reasonable rates. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager
never stay here if you want to check in quickly i tried checking in at 7:45pm and there was a sign saying "on dinner break until 8:25pm". i had a dinner meeting at 8:15pm so i just decide i'll goto it in my current state without freshening up first. i come back around 9:40pm and still need to check in. i go to front desk and there is another sign saying "On break until 9:50pm". at this point i'm just really mad. i had a very long day, was hot, sweaty, and tired and just wanted to goto my room and take a shower but every time... read more
Business response:
Although you liked our location. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. We hope you will consider a return visit so we can make a much better impression. Sincerely, General Manager
Not for me The staff was friendly enough, my issue was with the actual room. It was obviously very old and the back of the bathroom door was filthy. It would have only taken a minute for a maid to spray and wipe it clean. Everything was very "beat up" cabinets, refrigerator dents and paint chipping. I slept on the pull out bed and the linens and blankets didn't seem clean. Thankfully I brought my own. I wouldn't stay here again. Photos online were not what I got. I paid an exorbitant amount for how bad and out of the way thi... read more
Business response:
Thank you for sharing your candid feedback. Please accept my apology for the housekeeping issues you experienced which resulted in a disappointing stay. This is certainly not the type of service our hotel is known for, so I truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manage... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.