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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Central location for weekend stay My brother and I met in San Diego for a family celebration and Padres baseball game. Extended Stay was in a good location for both events and airport/train stations. Trae at the front desk was warm, welcoming and professional. The room was comfortable and clean, but showed some wear. For a three-night stay it was more than adequate.
Business response:
Kathleen, thanks for evaluating your stay. We are glad you had an overall pleasant experience and that our location was perfect for your travel plans. I will share your compliments with Trae. We also acknowledge your concerns and have taken a note of it. Thank you for your business, and we look forward to your next visit. Sincerely, General Manager
Great deal for the location! I was very happy with the price and it's location
Business response:
Wow - Christopher, thanks for the awesome feedback. We are delighted to know you thoroughly enjoyed our convenient location and that you were impressed with the great value we offer. It was a pleasure having you here at Extended Stay America - San Diego - Sorrento Mesa, and we look forward to welcoming you back soon. Sincerely, General Manager
Great Value Nice clean rooms and friendly staff. Great value
Business response:
Jesse, it was our pleasure having you as our guest at Extended Stay America - San Diego - Sorrento Mesa. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to see you again soon. Sincerely, General Manager
Decent hotel We were upgraded from two queens to one king and a pullout bed. I wouldn't say that's an upgrade for the person stuck in the twin size pullout bed. There were no extra pillows, blankets or sheets for the pullout bed. Had to call the office to be told the laundry was closed. However, they did bring all the supplies needed about 20 minutes after we called. It would have been better customer service to tell us they would take care of it instead of going through telling us the laundry was closed as if they couldn't ... read more
Business response:
Thank you for staying at our hotel and posting your review. Although you liked our spotless property and in-room amenities, I am sorry for the inconvenience you had regarding our customer service which is our top priority. I will be sure to discuss your concerns with my management team as to avoid such issues in the future. We hope you will give us another opportunity to serve you better. Sincerely, General Manager
Good! Everything was nice even though the hotel is a bit hidden. The location and comfort was good. We were there for a Mud Run event. We enjoyed our stay. Thank you.
Business response:
Roxanne, we are delighted you chose to stay at Extended Stay America - San Diego - Sorrento Mesa while you were here for a Mud Run event. It is good to know you loved our location and had an overall pleasant visit. We hope to see you again soon. Sincerely, General Manager
Business response:
Rashmi, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - San Diego - Sorrento Mesa and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
wifi very slow
Business response:
Rashmi, thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. We are delighted to know you were comfortable here and that you were impressed with most aspects of our hotel. However, I am sorry for the internet issues you experienced while you were here and regret the inconvenience it caused. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Carpet was dirty other than that the room was fine
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had an pleasant visit. However, I am sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it is fixed immediately. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for sharing your experience. I am glad to read that overall you had a wonderful stay, however I am sorry for not meeting every expectation while you were here. We appreciate your business and hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.