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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay
Business response:
Perfiliea, thank you for your wonderful feedback of Extended Stay America - San Diego - Sorrento Mesa. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again soon. Sincerely, General Manager
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Business response:
Thank you for staying with us. We are sorry for the inconvenience you experienced while here. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Super clean and comfortable We were really pleasantly surprised by this place, which we stayed at for two nights while our building was being fumigated for termites. Our room was impeccably clean, and they were so accommodating - they gave us a whole dish set to use which really came in handy when eating our takeout dinner. We also had to bring our dog, and the area was really nice to take him for a quick walk in the morning. My only gripe would be the pillows - flat as pancakes - enough to impact my sleep which is unfortuna... read more
Business response:
Joanna, thank you for choosing to stay at Extended Stay America - San Diego - Sorrento Mesa. We are glad to know that you liked your clean & well-equipped room and our neighborhood which was perfect for your needs. However, we are sorry if any inconvenience was caused while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Smelly but ok The hotel originally had us in a smoking room, when we had requested nonsmoking. They thankfully were able to correct this, but the room we were provided seemed to have lacked ventilation, as the room smelled very bad. I am unsure as to what it was, but since the window was open when we first arrived, I assume the management knew that it was not very fresh.
Business response:
Kelly, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Couldn't cook in kitchen! We had a room with a kitchenette. Was very disappointed that the kitchen had NO dishes, cookware, utensils, etc. Was planning on having several meals of our 4 day trip in the room but had to eat out instead which drove the cost of our trip up significantly.
Business response:
Jasmine, thank you for choosing Extended Stay America - San Diego - Sorrento Mesa. Although you had an overall pleasant stay, we are sorry that we missed meeting some of your expectations. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure hosting you, and we ho... read more
Business response:
Edward, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Would stay again This hotel was so nice. The area was very quiet and the shower had great pressure we stayed after a fishing trip so I wanted a shower asap and this one was perfect.
Business response:
Thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. It’s our pleasure knowing you loved our property and our facilities made your stay perfect. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Wow - Andre, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good memory. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - San Diego - Sorrento Mesa. Sincerely, General Manager
Not a recommended place to stay The room was very disgusting. There was mucus on the shower curtain. There was hair from someone who had previously shaved in the sink. When I asked for house cleaning to come clean the room, apparently they had left for the day, and it would be a $10 charge. By that time, I would have already checked out. The front desk personnel felt that handing me extra towels would be sufficient. I find it very hard to maintain a professional demeanor when receiving service such as this. I really regret n... read more
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us a second chance to prove ourselves on a future visit. Sin... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.