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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Highly recommended this place Staff are very helpful and friendly all the time when you need help. The room are clean and tidy.
Pro: Great location. Con: Mostly self-service experience. Room services won't be done if not asked. Trashes won't be taken away if not asked. We even saw a full trash can, left by the previous guest in the room. Well, I think they can definitely have done it better.
Business response:
Dear Jianfeng, Thank you for your feedback. We're pleased you enjoyed our location but apologize for the inconvenience you faced with our room services. We strive to provide excellent service, and it’s clear we fell short during your stay at Extended Stay America. Your comments will help us improve our housekeeping procedures. We hope to have the chance to serve you better in the future.Sincerely,Hotel Management
Mercedes (front desk) was super helpful, professional & friendly. Check in was a breeze. The location is quiet & there were plenty of parking spaces available. It’s also only a few minutes drive to hwy 101. I will definitely stay again at this property.
Friendly staff
Business response:
Dear Tripta, Thank you for your feedback! We're delighted to hear that you found our staff to be friendly. Providing excellent customer service is a top priority for us at Extended Stay America, and we're glad that our team members made a positive impression on your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable experience in the future. Sincerely,Hotel Management
Enjoyed my first stay at Extended Stay. Only complaint was the breakfast, very limited, only coffee and packs of oatmeal. No toast, muffin, or the like. Also, there weren't even bowls or utensils to be used by those that like oatmeal.
While the pricing was reasonable for a one night stay, the cleanliness of the room was inconsistent. The bathroom was fairly clean but the kitchen area was not. The dining table was not wiped down and the refrigerator door shelves still had a baggie of food from the previous guest as well as being dirty. The front desk staff were friendly and helpful, which is why I am giving this property an average rating that otherwise would have been poor.
Business response:
Dear Kristina, Thank you for sharing your feedback with us. We apologize for the inconsistency in cleanliness that you experienced during your stay. Maintaining a high standard of cleanliness is important to us, and we regret that we did not meet your expectations in this regard. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,083 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.