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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was great. Everything is very easy to access
Business response:
Dear Jocelyn, It is a pleasure to read your fantastic review about Extended Stay America. We are delighted to hear that you had a great experience with us. We are also glad that our location was convenient for everything you wanted to do on this visit. Your satisfaction is our priority, and we hope you'll choose to stay with us again on your next visit. We look forward to welcoming you back soon.Sincerely,Hotel Management
We check in late, they were helpful with that but the pull up bed were my son was going to sleep was dirty it has multiple stains not sure of what but being a business I would think that it should have been replaced and no toilet treats only a bar of soap. Also there were no extra blankets and pillows for the pull out bed.
Business response:
Dear Christopher, Thank you for your review of our hotel. It is nice to read that we met most of your expectations. However, we are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We look forward to having you stay with us again.Sincerely,Hotel Management
I was disappointed in this property. It felt more like an institutional room than a hotel. While not exactly dirty it certainly didn’t feel thoroughly clean.
Business response:
Dear Margaret, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so during your stay with us. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
GREAT visit N/A
Simple clean. You get what you pay for. Very basic but good value.
Business response:
Dear Chris, Thank you for selecting Extended Stay America for your trip to our city. We are happy we met your expectations for a great hotel experience. On behalf of everyone, we invite you to revisit us whenever your travel brings you here!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 4.4 star rating with 1,355 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.