This profile has been claimed by the business owner or representative.
Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sifficult to call/email the hotel prior to arrival It has what you need. Staff is nice and will help when needed. The room is big and comfortable. The only down is the window only opens by a few cm. If you are running into issues prior to check-in (e.g., plane delayed and you're arriving after 11pm) it is very difficult to reach out to the hotel. I stayed on their phone waitlist for 30min twice, sent two emails and had no reply. Once I reached someone, they were very nice. Same thing when I wanted to check in (way past their... read more
Business response:
Thank you for posting a review of your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that you liked your spacious room. However, we're sorry for the inconvenience you had while reaching our hotel prior to check-in. We have shared your feedback with the appropriate team to prevent such incidents from occurring again. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Condition of room poor. Cooking and eating utensils had to be requested. Extending bookings can only be done online, not at front desk. Overall, too much penny pinching by management to make stay acceptable. Small efforts would improve the facility.
Business response:
Thank you for being our guest. We are sorry you were disappointed with the condition of your room. Your feedback has been discussed with our housekeeping and maintenance teams, and we have asked them to be more diligent going forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. Please revisit us so we can make it up to you. Sincerely, Hotel Managemen... read more
Convenient, clean, courteous, and easy access. We would stay again when in the area.
Business response:
Thank you for the glowing review of Extended Stay America. We believe that excellent customer service, our prime location, and well-kept property makes us an amazing choice. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
It was nice experience but didn’t expect for the parking fee , was not mention when I booked the hotel
Business response:
Editha, thank you for taking the time to review your stay at Extended Stay America. We're glad to know overall you had a pleasant experience while you were here, but it is disappointing to know our pet-fee came to you like a sudden surprise. Our website clearly states of the fee we charge. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,084 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.