This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of stores and and restaurants around. The hotel it's self was really nice, the employees were great and super nice. Breakfast was pretty good. You get to make your own waffles , just wish there was more fruit options. The room it self was very nice, comfortable . Everything was east to find. I will definitely stay there again.
Business response:
Autumn, thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our friendly service. It's encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thanks again for choosing Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
As expected
Business response:
Thank you for your four-star review. We are delighted we met almost all of your expectations and you had a great time at Extended Stay America. It was a pleasure hosting you, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Seemed like a low budget hotel. The morning breakfast consisted of packaged muffins and granola bars.
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
High school friends
Business response:
Kim, thank you for being our guest at Extended Stay America. We appreciate your review and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
very good hotel for any type of stay. We forgot a wallet at the hotel with important documents, when we were at the airport I got a call from the hotel telling us the we forgot the wallet. We come back and the hotel staff was waiting for us with wallet on hand. I thank you the hotel staff for the honesty and EXCELLET service.
Business response:
Jesse, our thanks for reviewing your stay at Extended Stay America. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again in the near future. Sincerely, Hotel Management
The stay was perfect. The stay was awesome. Got in and the gentleman was very good on customer service. Great job you guys. I would stay again.
Business response:
Vince, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you loved the courteous service provided by our front desk team. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice hotel big kitchen plenty of shopping The bed wasn't that comfortable they need to do something about upgrading their beds
Business response:
Thank you for choosing Extended Stay America for your needs. We are pleased to know you liked having a fully equipped kitchen in your room and that our ideal location was the highlight of your experience. However, we are sorry that you couldn't experience a good night's sleep in your bed. Your review is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
System was shut down, check in took a little while. The Thermostat for the room had low batteries, it kept shutting off.
Business response:
Ricardo, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the maintenance issue you had while here. Our engineer team has been made aware of your comments, and we will definitely be more proactive in repairing the items mentioned. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Estrellita, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.