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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was nice except there was no breakfast.Just coffee
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that many aspects of your stay were enjoyable, but we sincerely apologize for the disappointment regarding the breakfast options. Providing a comfortable and accommodating experience is very important, and we understand how additional amenities can enhance a guest’s visit. Your comments have been noted and shared with the team to explore ways to improve the offerings for future guests. We truly value your perspective and hope to have the opportunity to prov... read more
Clean room
Booking is easy, the staff go above and beyond to be of service, the hotel is a little older so for that its ok, beds are comfortable and AC works so good!
Business response:
Dear Marcela, It’s wonderful to hear that booking was easy and that our team’s attentive service made a positive impression. We’re glad the comfortable beds and efficient air conditioning contributed to a pleasant stay. While our property has a more classic style, we’re happy it met your needs. Thank you for sharing your experience. We look forward to welcoming you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management
No accessible room!
Business response:
Dear Carriane, We sincerely apologize for the inconvenience you experienced regarding accessibility during your stay. We understand the importance of providing accommodations that meet all guests’ needs, and we regret that we fell short during your visit. Your feedback has been shared with our team to ensure greater attention is given to accessibility options and to prevent similar issues in the future. We hope you will consider giving us another opportunity to provide a more comfortable and accommodating experience. Sincere... read more
The room was not very clean. This was the poorest place we have stayed at. We were not familiar with the area and had booked on line thru Hotels.com so we had looked at the pictures on line and thought it would be fine but it wasnt like the pictures. They say breakfast is included. It is not. The pictures show breakfast on the go of beverages and pkg items. There was only coffee offered. So that was decieving.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We regret that the overall cleanliness and presentation of the room did not match the impression you formed when booking, as that understandably shaped your expectations before arrival. We also understand how the limited morning offering contributed to your disappointment. These aspects can influence the overall perception of value and comfort during a stay. Your comments have been noted and will be reviewed as we continue evaluating how accurately the guest experience... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,413 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.