Extended Stay America - San Jose - Edenvale - North

Business response:

Dear Rhoda, We're delighted to know you felt safe and well cared for during your stay and that the setting added ease to your visit. At Extended Stay America, we aim to provide both comfort and peace of mind. We appreciate your kind words and look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Dear Martin, Thank you for highlighting the kindness of the leadership it means a lot when a guest takes time to recognize a team member’s efforts. While we're glad you had some positive moments, we understand there may have been areas where things could have gone better. Your feedback helps us identify where improvements are needed, and we’ll be sharing your comments with our team as we work to enhance the overall experience. We appreciate you choosing to stay with us and hope future visits feel more complete from start to ... read more

Business response:

Dear Guest, Thank you for sharing your experience. We are glad the room was clean and comfortable during your stay and that you appreciated the complimentary parking. However, we apologize for the delay you experienced at check-in and any inconvenience it caused. We understand how valuable your time is and are working on improving our processes to ensure a smoother arrival for all guests. Your feedback is important in helping us enhance our services, and we hope you will consider staying with us again so we can provide a mor... read more

Business response:

Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. We’re pleased to hear that your time with us was enjoyable. Ensuring a comfortable and welcoming experience for every guest is something our team takes great pride in. Your satisfaction inspires us to improve and continually deliver the best possible service. We look forward to the opportunity to welcome you back again and provide another memorable experience in the future. Sincerely, Hotel Management