Extended Stay America - San Jose - Edenvale - North

Business response:

Dear Anthony,Thank you for your recent stay and for taking the time to post your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced. This does not meet our standards, and we want to thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will continue to work hard to do just that.We hope you will stay with us again when your travels brin... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We are glad that your stay met your need for a place to rest. Your feedback is valuable as we strive to provide comfortable accommodations for all our guests. Should you need another relaxing stay, we would be honored to welcome you back for another pleasant experience.Sincerely,Hotel Management 

Business response:

Dear Samuel, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management