Extended Stay America - San Jose - Edenvale - North

Business response:

Dear Karina, Thank you for your kind words! We’re delighted to hear that you found our hotel to be such a nice place. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to welcoming you back to Extended Stay America and providing you with another great experience in the future.Sincerely,Hotel Management 

Business response:

Dear Don,Thank you for your feedback. We appreciate your suggestion regarding the inclusion of plastic drink cups and utensils. Your input is valuable as we continuously strive to enhance our guests' experience. We will certainly take your suggestion into consideration as we review our amenities. Thank you for taking the time to share your thoughts with us.Sincerely, Hotel Management 

Business response:

Dear Anthony,Thank you for your recent stay and for taking the time to post your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced. This does not meet our standards, and we want to thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will continue to work hard to do just that.We hope you will stay with us again when your travels brin... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We are glad that your stay met your need for a place to rest. Your feedback is valuable as we strive to provide comfortable accommodations for all our guests. Should you need another relaxing stay, we would be honored to welcome you back for another pleasant experience.Sincerely,Hotel Management