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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just that I was on the 3rd floor next to the garbage room and door was wide open and the smell
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad overall you had a pleasant time while you were here, but we're sorry for the odor you experienced. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It was in a convenient location, but the staff seemed dry and unconcerned. There was a vagrant by the back door of the building and after notifying the staff they didn’t do anything about it. Our refrigerator didn’t work either
Business response:
Thank you for staying at our hotel and for sharing your concerns. Although you liked our location, please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. Your concern regarding the refrigerator will be shared with our team. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Well used Hotel is well used - it’s so hard to find anything in this area that isn’t $500 a night There is a reason this place is only a couple c notes
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great place for overnight stay Overnight to visit family. Dog friendly, comfortable and quiet. It was perfect for our needs.
Business response:
John, thank you for taking the time to share your feedback at Extended Stay America. We are glad to know you were impressed with our pet-friendly policy and that you had a nice time with us. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,360 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.