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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay for one night Okay stay. Dogs welcomed and room was clean. Weird stuff going on in the lot behind the hotel made us a bit uneasy. Okay place for one night. Breakfast was good.
Business response:
Thanks for choosing Extended Stay America for your overnight stay. We are glad to read you had a comfortable stay and liked the cleanliness of your room. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great basic accommodations The staff were very accommodating & respectful. Have stayed there before and have always been pleased.
Business response:
Cynthia, we are glad you stayed at Extended Stay America and that you took time out of your busy day to write a review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again, and we hope you will stay with us again in the future! Sincerely, Hotel Management
We went on vacation. I enjoyed out stay there. We didnt stay the whole time there. We went to a different hotel on the other side of California. Waiting for my rebate.
Business response:
Donna, thank you for being our guest. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Just that I was on the 3rd floor next to the garbage room and door was wide open and the smell
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad overall you had a pleasant time while you were here, but we're sorry for the odor you experienced. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It was in a convenient location, but the staff seemed dry and unconcerned. There was a vagrant by the back door of the building and after notifying the staff they didn’t do anything about it. Our refrigerator didn’t work either
Business response:
Thank you for staying at our hotel and for sharing your concerns. Although you liked our location, please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. Your concern regarding the refrigerator will be shared with our team. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Well used Hotel is well used - it’s so hard to find anything in this area that isn’t $500 a night There is a reason this place is only a couple c notes
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,391 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.