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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jennifer,thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Pillow talk :) Overall, our stay was great. The location was convenient for our needs. Although we did not have much interaction with the staff beyond check-in, they seemed friendly. It was clean and comfortable enough. My only suggestion would be to have 4 pillows instead of 3. I would give a better rating for comfort if my husband and I were able to each use 2 pillows.
Business response:
Kelli, thanks for choosing Extended Stay America. We are delighted to know you liked our well-maintained property and that you were impressed with our location as it was ideal for your traveling plans. Your constructive feedback is appreciated, and we look forward to hosting you both again soon. Sincerely, Hotel Management
OK Stay - Unusual Check-in Experience Just needed a place to spend the night in San Jose. Chose this hotel primarily based on price. Check-in was unusual. The woman at the desk was clearly over-worked. When I came in, she was assisting a guest that apparently had been given a room that wasn't cleaned. Another guest came up to the desk to see when towels or linens would be delivered. The front desk person said she would need to retrieve some from another room. When my turn came, she studied the available room list for a whi... read more
Business response:
Thank you for staying with us and taking time to post your review. Although you had an overall pleasant visit, we apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Would have been great if the other guests who had pets could take their animal with them when they left,when I checked in the dog 3 rooms down barked and cried for 3 hours!! Which made other dogs bark etc, and someone was vaccuming at 4am..
Business response:
Sarah, thanks for choosing us. We are very sorry for the disturbance caused by the barking dogs in the next room. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Piss poor attitude There are two Extended Stays right next to each other--north and south. I accidently went to the South one first, and the man at the front desk was really nice and told me he could check me in even though I was early. However, when he checked his computer, it turned out I was not staying there. So I went next door the Extended Stay north. The guy wasn't even at the counter. When he finally showed up, he said my reservation was on file. I asked if I could check in, and there was a blunt, "No." I asked if he... read more
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we apologize for the poor service you received from our associates at check-in. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Convenient location, reasonable price. When checking in, no employee was present at the desk in main building. There was a sigh on the desk that said "In north building, will return soon". After waiting 10 minutes, another motel guest came in and told me the employee was in the north building and was not coming back. So I went to the north building and checked in. Poor communication! Shower in room did not work. Water would flow to the bathtub only. Facility maintenance could be better.
Business response:
Tom, thank you for being our guest. We apologize for the unsatisfactory service you received from our front desk staff. Your comments have been discussed with our concerned team to make sure we are diligent moving forward. Also, we are sorry for the difficulties you had with the shower in your room, and our Maintenance team is checking and repairing it immediately. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
The hotel was not the cleanest. The bed spreads in the room appeared to have food stains on them. When I asked for maid service, I was told that they we gone for the day and that if I wanted to bring the bedding down to the lobby, they would see if they could find clean ones for me. I should not have had to walk down to get clean bedding. They should have offered to bring it to my room.
Business response:
Kree, thank you for being our guest. We are sorry for the cleanliness issues you had while you were here and that we were unable to assist you to your satisfaction. We are reviewing this with the concerned teams to make sure we are more consistent with our service delivery. Once again, we apologize and hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Hotel.com droped the ball I have to say the ladies at the front desk were so helpfull but hotel .com drop the ball by over booking and the ladies want out of her way and cleaned a room for me
Business response:
Maria, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had with regard to the reservation issue and ensure you the rest of the stay was a comfortable one. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Awsome Great place
Business response:
Ovonda, thank you for sharing your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,094 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.