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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved it... so perfect" my own little place away from home!!!
Business response:
Raquel, thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with our hospitality and that you had a great stay with us. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
I like to stay at Extended Stay America when traveling to see my daughter in San Jose. However, there are two similar Extended Stay establishment next to each other in the same parking lot area. The one on the east side always has helpful/professional staff and the one on the west side has ghetto staff/often not even at the front desk but with a sign that they are doing something else so just wait. Although the rooms in each property are comparable. The inside lounge area looks older and less kept up. What's up with that?
Business response:
Thank you for choosing our hotel on your visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nice quiet area and easy to enjoy a night of rest.
Business response:
Thank you very much for your nice review of Extended Stay America. We are glad to know you loved our calm & peaceful location and that you had a good night's sleep. We appreciate your business and look forward to welcoming you soon for another outstanding experience. Sincerely, Hotel Management
I lived my overall visit but the staff was not friendly & rude.
Business response:
Angelica, thank you for providing a feedback about your stay at our hotel. Although we’re glad to know overall you had a pleasant experience, we apologize for the behavior of one of our associates. We assure you that appropriate action has been taken to ensure this is not repeated. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Not great. Doesn't feel very safe too many shady looking people walking around at night in the parking lot. Some stayed up late and making too much noise talking, thumping walls and stomping the floor. Front desk closes at 11pm. website shows midnight doors were locked but fortunately i was helped. The room wasn't very clean there was hair, dirt and lint on the floor Under the bed was worse. The rooms are spacious but they need a thorough cleaning.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Bathtub drain was completely clogged and the entire hallway reeked of pot smoke. Other than that it , it was normal.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Great staff!! Got there really late (2:30am) but they were understanding and got into the room quick. Nice clean comfortable room. Slept like a baby.
Business response:
Jason, thank you for staying ta Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Ugly front desk service check in Checking was too terrible with a man, front desk, Suni (not quite sure, I spell right name). First time I seen too ugly service checking. :-(
Business response:
We appreciate the review and apologize for the issues you experienced with our front desk service. Please be assured these are isolated incidents and do not reflect our usual hospitality and service. We are sorry your stay was not ideal, and we hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,139 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.