Extended Stay America - San Jose - Edenvale - North

Business response:

Minoru, thank you for evaluating your stay with us. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience this caused. Your feedback has been shared with the respective team to make sure such problems does not occur in the future. In regard to breakfast, we will certainly pass along your comments to the appropriate team regarding food and beverage selections at our hotel. We hope you will consider a future visit as we would welcome the opportunity to regain your trust. Sincerely, H... read more

Business response:

Nina, thanks for evaluating your stay. Although you liked our location, we apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel... read more

Business response:

Jim, thanks for sharing your experience. We are happy to read you liked our convenient location and that you had an overall nice stay. However, we are sorry for the issues you experienced and regret the inconvenience caused. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We value your observation and have taken a note of it. It was a pleasure hosting you, and we hope to welcome you soon. Since... read more

Business response:

Maiyang, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you had a nice time with us and that you liked your well-appointed room. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Ron, thank you for taking the time to evaluate your stay. We apologize for the cleanliness issue you experienced while here and regret the inconvenience it caused. Your feedback will be shared with our team to prevent such mistakes going forward. We hope you will stay with us again for a better experience. Sincerely, Hotel Management 

Business response:

Drew, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Steven, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Steve, thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we apologize for falling short of your expectations and the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We hope you’ll give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management