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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent for the price. We needed a hotel due to being able to drive home after a party. Nothing special, worked for our needs and dog friendly.
Business response:
Our thanks for reviewing your stay at Extended Stay America. We’re glad to know you liked our pet-friendly hotel and that found us to be of a fair price. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management
Definitely "Extended Stay" This is more of a short term apartment complex than a hotel. You'll be sharing your visit with people who are living there. Front desk is minimally staffed, though nice when available.
Business response:
Thank you for staying with us. Although you had a pleasant time here, we are sorry if any inconvenience was caused while you were here. We hope you will choose us again on your next visit to the area. Sincerely, Hotel Management
Quiet area. Good to stay if you don't care a distant from downtown area.
Business response:
Thank you for your review. Your total satisfaction is always our top priority, and We are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The stuff are nice at the desk. They did not finish cleaning the room ; there are bread crumbs and pull trash can of garbage under the sink.
Business response:
Lilian, thank you for staying at Extended Stay America. Although you liked our courteous service, we are sorry for the cleanliness issues you had in your room. Your feedback has been shared with our housekeeping team to be more diligent in their efforts. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Steve, thank you for your fantastic rating of Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to our area. Sincerely, Hotel management
だんだん悪くなっているような 早い時刻についたがチェックインできて、フロントの対応が良かった。 何度も利用しているがそのたびにレベルが落ちている気がする。 トイレのゴミ箱は、使用済みの紙がたくさん入っていた。チェックイン時にキッチン用品を頼んで、後で取りに来てくれと言われて夜フロントに行くともう無いと言われた。朝食を取りに行ってもコーヒーしかなく、7時半くらいにようやくマフィンとシリアルバーが出てくる日もあった。前は、フルーツも置いてあったが無くなったようだ。
Business response:
Minoru, thank you for evaluating your stay with us. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience this caused. Your feedback has been shared with the respective team to make sure such problems does not occur in the future. In regard to breakfast, we will certainly pass along your comments to the appropriate team regarding food and beverage selections at our hotel. We hope you will consider a future visit as we would welcome the opportunity to regain your trust. Sincerely, H... read more
Ok TV was not working and I was never told that when I checked in. The staff at front were not helpful. The area is nice and close to many places. Room was clean but paid for amentities we didn’t have.
Business response:
Nina, thanks for evaluating your stay. Although you liked our location, we apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel... read more
This hotel is average , quiet good location . Price is ok and have kitchen good for who stay more than 3 days close to market .
Business response:
Jim, thanks for sharing your experience. We are happy to read you liked our convenient location and that you had an overall nice stay. However, we are sorry for the issues you experienced and regret the inconvenience caused. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We value your observation and have taken a note of it. It was a pleasure hosting you, and we hope to welcome you soon. Since... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,139 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.