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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Pricey but decent room Fair hotel. Pricey but stayed there because all others in the area were sold out. Very good service from front desk staff.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us and that you liked our courteous associates as well as the good value we offer. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
It was ok after check in We checked in after 7 pm and didn't know there were 2 hotels next to each other (unmarked). After having to walk to the other hotel to check in, we were greeted by 2 new employees who did not know how to check in people. My card was charged for the room that was already paid for, one of the rooms assigned had toilet issues and had to be changed, and it took over 1/2 an hour to get the charge reversed and the new rooms assigned. Once that was done, the room itself was ok.
Business response:
Thank you for staying with us and for the feedback. We are happy to know you had an overall good stay and that you liked the service we offer. However, we are sorry for the issue you experienced and regret if any inconvenience caused. Thanks once more, and we hope to have the opportunity of welcoming you back when in the area. Sincerely, Hotel Management
Business response:
Kulbir, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations for an exceptional stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Was alright
Business response:
Lloyd, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Hotel Back door you could sometimes not be able to use. The TV was did not have many stations and was fussy.
Business response:
Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Debbie, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Bothered My only qualm was when I first checked in i found hair and marijuana remnants in bed. That tells me housekeeping did a horrible job. Besides that everything else was good.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management
We waited more than 30 mins for staff to appear in the counter to check us in, even with the line getting long, and some customers walked out. No available kitchen utensils as promised (to ask for kitchen stuff needed), not even available coffee maker. They should not advertise breakfast, since they only serve coffee and tea, instant oatmeal, protein bar or muffin. The room was not pleasing compared to cheaper hotel that we have been.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. However, we are sorry for not meeting your expectations and for the service issue you experienced while here. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,094 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.