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Extended Stay America - San Jose - Edenvale - North

2.9
  • Hotels
  • San Jose, CA

About this business

HospitalityHotels

Location details

6199 San Ignacio Ave., San Jose, CA, 95119, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
2.92,329 reviews
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harmandeep 
9 years ago

It was hard to find decent restaurants in the area. The lobby area and the hallways smelled. Upon arrival on the first, there was a large size plastic trash bag (full of trash) lying next to the elevator. It smelled so bad that I vomited. The coffee was usually (2 out of the 5 days I was there) out. Very small/limited selection for breakfast. 

Business response:

Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am retraining our entire staff to make sure we are providing each guest with a comfortable stay and professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experi... read more

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Anonymous 
9 years ago

Convenient for south San Jose The staff was not friendly and acted extremely bored to have to help us. 

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Liza 
9 years ago

Corporate Inn = Decent Option Absolutely fabulous breakfast!!! $50.00 deposit not mentioned in ad through hotels.com...not sure if that is on the hotel or this site. Area isn't the best but not the worst either. Would repeat. 

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lorenzo 
9 years ago

No Cart for luggage lllll No luggage' Cart had to take two bag to elevator ànd to room and then go back to get oxygen bottles and oxygen machine this is a lot back and forth being on oxygen?? 

Alexis's profile image
Alexis 
9 years ago

Decent place to sleep in a business trip Good place to sleep when you are in a business trip. This is my second time staying in this hotel chain and always have the feeling that they don't trust me since I need to be going back to the front desk to be asking for a fresh towel as long as I bring the one I just used? Weird.... 

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Anonymous 
9 years ago

It was wonderful experience,very quiet,clean and market near by us really nice to live 

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midwest guest 
9 years ago

Hotel with some improvements needed I booked this hotel based on the website which made it look really updated and clean. When I arrived, the exterior appeared newer and was very nice. Checking in was quick and easy but don't expect rooms to be available before the 3pm check in time. Upon arrival to the room I immediately noticed wet towels folded up on the sink and bathtub. The room had a little bit of an odor to it and it was clean for the most part. The sheets had some faded quarter sized blood stains on them, the mattres... read more

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Jacqueline 
9 years ago

Only one towel.... Too much money for this hotel 

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Stephen 
9 years ago

When checking in the desk clerk responded to questions about smoking to give a lecture about not smoking marijuana to my son???? Was this because he is African American with dreads??? I felt she was making an assumption based on his looks and it was totally out of context. She even informed that if it happened we would be barred from ever staying in another Extended Stay. I will NOT EVER book a room there again. 

Business response:

I appreciate you bringing your experience to our attention. We sincerely apologize for your experience at check-in. To uphold our company’s high standards, I will use your comments as a training tool to coach our front desk staff to ensure that your experience is not repeated. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Frequently asked questions about Extended Stay America - San Jose - Edenvale - North

How is Extended Stay America - San Jose - Edenvale - North rated?

Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,329 reviews. 

When is Extended Stay America - San Jose - Edenvale - North open?

Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.