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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Just Ok for the price The front lobby had garbage on the floor and looked like it hadn't been clean. The front desk clerks were very unprofessional. They were not wearing nametags and gave an attitude when i requested extra towels in addition to the ones in the room. The room itself was big and amenities were fairly good. The room could have used a deep clean for a better rate on cleanliness. Showers were good. Grocery store across the street very convenient!
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager TM/CR
A Substandard Stay The stay was ok the room was not clean and seemed to have a pet odor.......
Business response:
We appreciate you evaluating your experience at our property and apologize for the inconvenience caused. We are extremely disappointed to have let you down. We work hard to provide the cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guest’s stay, so the suites will be allergen-free and fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements, so future guests are not similarly impacted. Thank you for your feedback, and ... read more
Business response:
Thank you for being our guest at Extended Stay America San Jose - Edenvale - North. We are glad that you had an enjoyable stay. We appreciate your feedback and hope to be of your service again on your future visit to our area. Sincerely, General Manager
It was a nice stay. To bad they didn't have any cotts or pullout sofa. They should have a better muffins if they're going to serve them.
Business response:
Thank you for being our guest at Extended Stay America San Jose - Edenvale – North. We are glad you enjoyed your overall stay. However, we apologize for any inconvenience caused and also appreciate your feedback regarding our breakfast offerings. We will certainly share your suggestions to the appropriate team regarding food and beverage selections at our hotel. We value your business and hope to see you again whenever you are in the area. Sincerely, General Manager
Great hotel Two thumbs up
Business response:
We are delighted you chose to stay at Extended Stay America San Jose - Edenvale - North. We appreciate your wonderful feedback and are happy to read you enjoyed your visit. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in our area! Sincerely, General Manager
Competitive price No more expectation needed than price. Grocery shopping is pretty convenient as well, cause it is very close.
Competitive price only Price is competitive and shopping spot(groceries) is close. You must not expect more than that.
It was hard to find decent restaurants in the area. The lobby area and the hallways smelled. Upon arrival on the first, there was a large size plastic trash bag (full of trash) lying next to the elevator. It smelled so bad that I vomited. The coffee was usually (2 out of the 5 days I was there) out. Very small/limited selection for breakfast.
Business response:
Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am retraining our entire staff to make sure we are providing each guest with a comfortable stay and professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experi... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,094 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.