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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had bed bugs in my room very bad bites on my face body and hands I had a difficult time getting them to
Business response:
Dear Guest,We’re deeply sorry for what you went through during your stay. We understand how upsetting this can be, and we regret that our team did not promptly and compassionately address your concerns. Any report of pests is treated with urgency, and we will take steps to ensure the space is professionally assessed and handled according to our treatment protocols. We understand how distressing this was for you and are reviewing this matter closely with our staff to ensure better responsiveness. Your feedback is much appreci... read more
Cockroach infested We stayed in room 122. The room was not that clean. There was a stain on one of the window shades that looked like blood. The furniture looked old and outdated, but the biggest issue was the cockroaches. I saw one big one in the kitchen and few small baby ones in the bathroom. The fridge kept making loud noises at night which kept waking me. Would never stay here again. They need to get pest control out there ASAP.
Business response:
Dear Cristal, We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and comfort are top priorities, and we regret that we fell short in this instance. Your feedback is invaluable, and we are addressing these concerns with our housekeeping and pest control teams to ensure improvements. We understand how frustrating this must have been and appreciate you bringing it to our attention. While we regret that your stay was disappointing, we hope you consider giving us another chance in the futur... read more
Terrible motel. The bed was like sleeping on concrete with springs in your back. Its entire facility needs renovation. The room was non smoking but stunk like cigarettes and I could smell smoke from other rooms. Someone was grilling steak down the hall so the entire hallway smelled like beef. The room is as basic and old as it comes - don’t expect any amenities. I would never stay here again.
Business response:
Dear Erin,We regret that your experience did not meet expectations. A comfortable stay is essential, and we sincerely apologize that the bed was uncomfortable and that the unpleasant atmosphere impacted your visit. We understand how frustrating it can be when the condition of the property does not align with expectations, and we recognize the need for improvements. Your feedback is important, and we will use it to focus on areas that need attention. We truly hope this unfortunate situation will not prevent you from staying w... read more
Bug in the room
Business response:
Dear Sean, Thank you for your feedback. We sincerely apologize for any inconvenience you encountered during your stay. We strive to maintain the highest standards of cleanliness and will ensure your concern is addressed appropriately. We hope to have the opportunity to provide you with a better experience in the future and appreciate your understanding.Sincerely,Hotel Management
I found 3 cockroaches in the bathroom that were alive!
Business response:
Dear Guest, Thank you for your feedback. Providing a clean and bug-free environment has always been our motto. However, we are sorry to hear about the issues with your bathroom's upkeep and cleanliness. We take these remarks seriously and ensure they are addressed appropriately by our housekeeping and pest control team. Our staff genuinely cares about providing an enjoyable stay to all our guests, and we regret your incident, which does not reflect our usual service. Apart from this, we hope you had an enjoyable time and wil... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.