This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches in our room
Business response:
Dear Jennifer, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in th... read more
We arrived late at night to find out there were no rooms available based on our reservation. We were supposed to have two beds but they only had rooms with one bed. We were offered two rooms, but I was traveling with two kids (which wasin the reservation) and could not find se that option. So we all had to squeeze into one bed because there was no other space in the room to sleep.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent visit. We apologize that the room type you requested was not available and regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Allow us to discuss this with our team while we are grateful for your patience. We hope that we will have a future opportunity to show you and your family the exceptional stay we are committed to providing every guest.Sincerel... read more
The key card didn't work for the 1st room (it happens). The 2nd room had trash bags everywhere like they didn't finish cleaning. The 3rd room was clean except for the bathroom where there was still feces in the toilet. The 4th room was clean finally but I soon smelled pet urine in corner. By this time I was thoroughly exhausted from driving all day and moving rooms that I just dealt with it. I would later see cockroaches crawling around. This was truly an awful experience.
Business response:
Dear Loc, Thank you for sharing your feedback, and we sincerely apologize for your stay not being as pleasant as expected. We regret the issues you encountered that disturbed your overall hotel experience. This is certainly not the experience we aim to provide. In response to your remarks, we will discuss with our team to ensure rooms are thoroughly checked before delivery to the guests. Thank you for your input, and considering our nice room, we hope you will give us another chance in the future.Sincerely,Hotel Management
Dirty bathrooms and bugs. No one should ever stay here.
Business response:
Dear Loc, Thank you for choosing us. We want our guests to have a relaxed and comfortable hotel experience. However, we are sorry for the concerns in the bathroom that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight during your time here. To ensure that your room is reviewed and action is taken, we will share these notes with our team. Please return, and we hope to provide a better experience.Sincerely,Hotel Managemen... read more
Property ok. A lot on notes on door about paying their bills. People walking around with blankets in a plastic clear bags.?I would not go there again. Bugs in room. Bad smell. I paid through the app so I thought I had to stay. Definately a bad vibe.
Business response:
Dear Richard, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns and any environmental discomfort. Your experience is not reflective of our standards, and we understand how vital a safe and pleasant atmosphere is for our guests. We will address your concerns with our team to ensure improvements are made. We appreciate your input and hope you might consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.