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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Problem was the guests staying at the facility. Too many sitting in hallway.
Business response:
Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Property itself was very nice. Due to Pandemic though amenities are scarce. So can’t answer on that. Heidi eat front desk was amazing. Overall it was nice.
Always feel right at home
Business response:
Michelle, thank you for sharing your generous review. We appreciate you for letting us know your visits to our hotel have been very comfortable that made you feel our hotel to be your home away from home. On behalf of everyone at Extended Stay America, we thank you for your loyalty and await to welcome you on your next trip. Sincerely, Hotel Management
My stay I enjoyed the professionalism of the staff.
Business response:
Andrew, thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service that you expect and deserve. Our goal is to create a loyal customer who will return at every opportunity. Thank you for your positive feedback. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Horrible check in I anticipated a late check in I called to make sure it was ok . When I I arrived a little after 1220am the system was dwn I waited and fell asleep in car with my daughter for a hour until we we’re able to get checked in I’m in crutches at the moment, I asked if any way I can get a close room . I was assigned probly the furthest room room 325
Business response:
Amada, we regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Sincerely, Hotel Management
Hotel stay The lady at front desk was not very bright. She asked for every member of the family to present identification. I explained they were children in high school and she couldn’t understand why they didn’t have CA ID cards. So she to have everyone come to the front desk before she checked us in. Also one of the beds didn’t have a blanket. The pull out sofa didn’t have sheets or a blankets. Once we got to room we had to walk back down to the front desk to get items. Room only had 2 sets of towels too even though we tol... read more
Business response:
Barbara, thank you for reviewing our hotel. We are sorry for the issues you experienced during check-in and for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why we keep such amenities at the front desk. Please know your feedback has been shared with the entire team to ensure a review of our processes. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Its going great so far nice employees
Business response:
Maria, thank you for choosing Extended Stay America. We are delighted to know you are having a pleasant experience and you liked our friendly staff. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this. Thank you once more for your feedback. Please enjoy the rest of your stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,226 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.