Extended Stay America - San Jose - Edenvale - South

Business response:

George, thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Michael, we appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your kind comments with them. Thank you for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Thank you so much for the Great review! We really do appreciate your Feed back! 

Business response:

Cita, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall, although we do apologize that your room was not ready upon your arrival. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. Thank you again for your review. We hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the great review! We really do appreciate your feedback and take it very seriously! 

Business response:

Debbie, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for your review. 

Business response:

Thank you so much for your review. We really do appreciate your feedback.