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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Delia, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Booked a room for 2 adults and child. Checked into the room and there was no sofa bed. Had to go back to the front desk and switch rooms. They didn't have any bowls.
Business response:
George, thank you for being our guest at Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry for the inconvenience you had with your initial room. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Es un lugar muy limpio tranquilo y con mucho espacio es como estar en casa
Business response:
Thank you for staying with us and making Extended Stay America your home away from home. We are happy you enjoyed your visit to our spotless property. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
No ice machine anywhere at the hotel! Even Motel 6 has ice machines! Needed ice to store and transport wife's medication, had to go down the street to McDonald's to get ice.
Business response:
We regret the inconvenience you had due to the lack of ice-machine. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. It is never our intention to disappoint you in any way, and we hope you will give us a chance to host you in the future. Sincerely, Hotel Management
The room was filthy. Absolute gross. The table a d chair was not cleaned a d was soiled with some kind of chocolate. The bed sheets definitely weren't changed for a new guest. Not recommended
Business response:
Linda, please accept our apologies for the housekeeping issues you had in your room, and we regret the impact it had on your stay. Your experience is noted and has been brought to the attention of the appropriate department, and we assure you that remedial steps are underway, so such issues do not repeat again. We hope to receive an opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 3.2 star rating with 2,160 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.