This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Morgan hill, CA Used by workers in construction obviously. Dried mud chunks in hallway. Noisy fan in room. Dull color motif.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that we were unable to exceed your expectations. To uphold our company’s high standards, I will make sure we are frequently walking our property as well as inspecting our rooms for maintenance issues to ensure your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not all that great Unpon walking into the lobby I could smell cigarette smoke. The staff was very nice. We got to our room and it wasn't terrible but, the kitchenette was very dated. There was, what looked like, mold on the carpet under the air conditioner. The towels had stains on them, one had hair stuck in the fibers. I do not think these rooms are worth over $100 a night.
Spend the extra money and staff elsewhere Don't expect any service at all. The so-called continental breakfast was some old rotten fruit, bad coffee, energy bars, nestle instant hot chocolate, and instant quaker oats (envelop provided for microwave heating).
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your feedback with our corporate office. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disappointed Hotel has no restrooms in lobby area. Hotel has NO ice machine (this is a first out of all the hotels my husband and I have stayed at) No dishes in kitchenette and out of bowls when got dishes Pitiful "breakfast" more like a snack. No drink or snack machines No hair dryer in bathroom
Only stayed here because all other hotels booked! This hotel was not worth the price. The free internet was so slow it was unusable , kHz data rates. They expected you to pay extra for Internet service that you could actually use. There were no dishes, utensils, or cookware in the kitchenette. There was no coffee pot in the room.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to p... read more
Why use anyone but Hotels.com!!! It was not good for anything, in fact I had to contact Hotels.com & ask them to move me to another hotel which they gladly did! That is why I will use hotels.com when I travel -
Not what I expected Front desk said my room was not ready until another hour. I checked in at 5. Typically hotels have rooms ready by then. I said it was ok since I had to be in Gilroy for a family event and will come back later in the evening. I come back and the room was not cleaned. Turned out front desk changed my room number. Did not contact me at all about the change until I came back to the hotel. The only problem with my room was the bathroom. Dirty bathtub (soap stain, hairs), sink (hairs, not the ones from your hea... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all o... read more
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.