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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scary experience This OK for a night when traveling. Definitely not a place to stay longer. Location is in the middle of a business park, though there is an OK shopping center within walking distance. The room was large with a small kitchenette (no utensils, though), and the shower/tub drain was clogged (probably no cleaning for a long time). The lobby has no restrooms (only the rooms have) and a pathetic "breakfast" is served on a counter there (no seating, no tables): two types of coffee (no decaf), granola bars, supermark... read more
Business response:
Vicente, thank you for your review. I apologize that our front office team fell short of providing you with the excellent service that we strive for daily. I have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future with any of our guests. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced this time. Sincerely, General Manager
Smelled terrible in the halls and room We won't be back. Very disappointing. Cleanliness. Smelled musty in room and like a dead animal in the hallways.
Business response:
I would like to offer my sincerest apologies for our hotel not living up to your expectations. The cleanliness of your room is our highest priority so we are investigating this matter with the Head of our Housekeeping Department and housekeeping associates. I hope that you will consider giving us another opportunity so that we can provide you with a much better stay. Sincerely, General Manager
Hotel had a bad oder from the time you walked in. Towels looked very old and stained. Not family friendly but definitely for those who are looking for a party hotel.
Business response:
Angie, we appreciate your stay with us. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to impress you in this regard. Your feedback will be taken as a learning tool to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We hope you will allow us another chance to make a much better impression. Sincerely, General Manager
Very tired facility It doesn't seem like they want to be in business that bad. Rooms were t cleaned I. The 4 nights we were there. Kitchen was not stocked and then when we asked we got dirty dishes and pots that were coming apart. Stear clear
Business response:
Thank you for sharing your review. We are sorry to know our amenities were not to your expectations, and we have inspected the dishes and have reiterated our cleaning procedures with the team to ensure such instances do not repeat. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, so we are happy to offer this service at a minimal fee. Please give us another chance to make a better impression on your future visit. Sincerely, General Manager
Has problems... Needs new managment. Worst ESA I have ever stayed at! Filthy, bad vibe, staff not happy, frowning. Very short answers. Not being at front desk, not picking up the phone. We had to wait to check in because the girl that was suppose to be at front desk was on lunch. She came out of the break room and said she could not check us in because she was on lunch. We waited about 20 minutes. Hallways were not vacumed, rooms were not vacumed, evidence of the last guests, hair, nail clippings. It was bad man. The manager... read more
Not good experience dirty room. Smell in the room. Mold in the bathroom.
Not so nice Hotel Very disappointed! Staff was never at front desk when needed. Continental breakfast left a lot to be desired. Packaged muffins only and the basket was empty and no one around to ask for more. Men standing around outside the hotel that did not make you feel comfortable. The location was great for where I was going but would never stay here again. There was also a terrible smell at the hotel that no one seemed to know what it was, I would rather travel further and stay at a nicer hotel.
The room smelled of urine Stay only if you have no other choice. The room smelled like urine.
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.