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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Winter event The hotel is a good location for the event that we needed to attend.My only concern is that I found lots of hair on both bedding and in the bathroom towels.The room also smell.
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will make sure we are thoroughly inspecting our linens prior to guest arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
安い長期滞在型 部屋の掃除は基本的にはない。朝食は、マフィンくらい。宿泊者もあまりレベルが高くない。 現在のベイエリしようがないかな
The stinky stay over The room smelled really moldy, to the point that we had to go to the local store to buy dented votive candles to help with smell. Had problems getting to get the air on. Exit rear entrance smelled soooo bad of urine.
Soccer tournament Room was not clean. Staff tried but rooms not very nice and not super cheap
They got our reservation wrong. They didn't have a room for us. Which was fine cause the place was gross. Dirty and smelly.
I wrote nearly 1500 characters and my review was rejected. I refuse to rewrite it. Suffice it to say the hotel room was dirty. Eggshells in the hallway, trash and a bar of soap left in the room, overlooked by housekeeping. And the room smelled like reheated Chinese food. The microwave hadn't been cleaned, and the counter was greasy. I didn't expect a five star hotel, but this was pretty bad.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Ripped Off Lamps didn't work, there was hair in the tub from God knows who,and the TV was seconds away from falling off the stand. I've been to Motel 6 and a better experience than this. They should tear it down and start over.
Business response:
Edward - Thank you for your recent review of your stay. I am sorry to hear that your lamp in your room did not work and your TV was not to your standards. In response to your feedback, I am working with the staff to improve and decrease mainline issues and fix them before guest check in. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
ICK! The entire hotel wreaks of smoke. The bed linens are thin, shabby and stained; it was hard to tell if they were actually clean. The bathroom towels were stained with make-up, and the tub/shower was chipped and dingy. The curtains on the first floor did not close all the way. There is loud noises and partying all night. The parking lot is over-run with feral cats. My car smelled of horrible cat pee in the morning.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.