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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is no breakfast in this hotel I have decided to take this hotel over the Marriott Courtyard (located in the neighborhood) because Expedia stated that there is complementary breakfast in it. Next morning surprise was that there is no breakfast. I was also placed in the room at "smoking floor".. so imagine the experience.. Another Extended stay disappointment in last few months...
Business response:
Stevan, we are sorry for not meeting your expectations and for your disappointment with our complimentary grab-and-go breakfast offerings. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
This hotel needs serious upgrades The room was not great. The bed was uncomfortable, the toilet was leaking water so was noisy. There was a kitchenette with no utensils or supplies, although we weren't going to use anyway. It's just odd. The carpeting throughout was old. The whole place was just not that clean. The grab-and-go breakfast was a joke. Good thing we weren't planning on eating there.The internet access was poor. It felt like a hostel than a hotel. It was not a good value.
Business response:
Thank you for your review. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Disappointed Had my reservation two weeks ago I get there to check in room wasn't ready had to wait an hour to check in after 7 pm because room wasn't clean yet stayed for two nites and room wasn't clean in between days
Business response:
Martha, thanks for being our guest. We sincerely apologize for the wait-time issue caused due to the room not being ready for occupancy on your arrival. Your feedback is shared with the respective teams to be more diligent with their duties and ensure we improve our service levels going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Dirty hotel The entire hotel smells like animals. There were stains in both of our dining area seats. Hardly any channels worked on the tv. The sheets on the bed had stains on them. When I noticed that, I called the front desk (phone was filthy by the way) to see if someone could come up and change my linen, but they said no one was available and that I could come downstairs to get them and change it myself. I then go downstairs to find no one at the front desk. I rang the bell for a good 10-15 mins and no one ever came to t... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Convenient location, clean sheets, that's all. Probably one of the worst hotel experiences of my life--no hangers, cups, ice, maid service and breakfast was coffee, hot water, instant oatmeal to be eaten in a cup and granola bars! No milk, juice or fruit. A kitchenette with a dish towel and little packets of dish detergent but no dishes or silverware. No ice bucket, no ice, no ice cube trays in the refrig. Good parts--clean sheets and good location and room was clean.
Business response:
Thank you for your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We would also like to inform you that, to respect the privacy of our long term... read more
Gross gross and more gross This hotel looked nothing like what was pictured. The counters, bathroom and floors didn't look clean, TV was hard to work and the beds were awful.
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Disappointing Paid for a king room through Expedia, got there and was told their cleaner went home early and my room was unavailable. Checked in to a queen room, which was $5 cheaper but Expedia customer service would not refund me - in fact I was told that due to ever changing availability, the queen room was actually MORE expensive by then..I get that room availability changes and therefore so do the prices, but this happened within 2 hours of original booking, and I definitely wasnt notified after paying that my room was ... read more
Business response:
Giordan, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to see you again so that we can make it up to you. Sincerely, Hotel Management
Smelly Hotel I was very disappointed, I thought I book a non-smoking room but it smells cigarette all over the hallway and out room. We got back from a friend's wedding late so we didn't bother to switch room and complain. definitely not going back
Business response:
Sheila, we sincerely apologize for the odor issue you encountered while being here. Your experience is immediately brought to the attention of our housekeeping department to take remedial measures and avoid such problems going forward. Please give us a chance to serve you better on your next trip to our area. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.