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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
extended smoke stay there were ashes everywhere broken glass and smelled like dead bodies and smoke.
Business response:
Thank you for your review. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thanks for taking the time to post your feedback. We apologize for not being at our best and hope you will give us an opportunity to provide you with the better experience on your next trip to our area. Sincerely, Hotel Management
Disappointed in many ways On the outside the hotel looks good. The inside was a different story. It is run down and needed some cleaning. The room was livable, but not cleaned properly. The floor had not been mopped for quite some time. I dropped a piece of ice on the floor and when I went to wipe it up, the rag turned black. They are set up for extended stay only and should not be renting on a nightly basis. No ice machine, my husband had to go to Walmart, what is so hard about putting ice trays in the freezer when you know... read more
Business response:
Brenda, we are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing better accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Not in very good shape. Pretty janky. I guess I didn't know what an Extended Stay America was. I do now. Basically on the Motel 6 end of the spectrum and not as nice as some Motel 6s. Cheap. Has a fridge/sink/hot plate/microwave. Nevertheless I wouldn't want to stay there more than the one night.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Never Again-Rating a Big ZERO Extended Stay means no service.... which would be okay if that was shared at check in. Table lamps didn't work, card key system worked intermittently, no towels (had to retrieve from reception), toilet overflowed and had to plunge ourselves... rotten trash smells overwhelmed the hallways...checked out... couldn't take it anymore!
Business response:
Gloria, please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Worst stay, not worth the time or money. First off, the bathroom was NOT clean! You could tell the floors were barely mops or even swept when I walked in and could see white powder like stuff all over the floor in literally EVERY corner! The shower clearly needed a better cleaning because the walls of the shower had clearly had layers of dirt on them. The room floor needed to be vaccumed badly and windows needed to be wiped down badly. The halls needed to be vaccumed and the elevator floor needed moped BADLY, along with the ... read more
Business response:
Allyssa, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your visit. We will address this matter with the head of our Housekeeping Department and housekeeping associates to help avoid this issue in the future. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Reserved Non-Smoking Rm, but was given Smoking Rm I checked in early at 1pm and was told they were sold out and didn't have a Non Smoking room available. I reserved a Non-Smoking room and I was in early???? Room was not very nice, bed was terrible!
Business response:
I apologize that we did not have the room of your choice. We understand your frustration and regret the inconvenience it caused. I have discussed your comments with our team to be more diligent while allocating rooms for our future guest. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Couldn't sleep in the bed. Sheets and pillow cases were "yellowed" from body stains. I went out and bot a sleeping bag liner and slept on top of the bed. Only one wash cloth for three days. No one made the bed or checked the room in three days.
Business response:
Jerry, on behalf of the entire staff, please accept my apologies for the cleanliness issues you experienced. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are available upon request for an additional fee. We also offer a complimentary linen and towel exchange service at the front desk. Your comments have been with our team to ensure clear communications going forward. We hope you will give us another chance to prove ourselves whenever... read more
Bad night The room had a smell to it , The hallway and stairs were dirty.Checking out was a joke the printer didn't work the clerk look like homeless person !!!!
Business response:
Claudio, thank you for sharing your review. We are so sorry for the cleanliness issues you had and for your disappointment with our front-desk service. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We sincerely hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.