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Extended Stay America - San Jose - Mountain View
- Hotels
- Mountain View, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
190 E. El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ash was great! After being treated poorly at the motel in front of the Extended hotel, he brought a smile back to my face.
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you had an amazing stay with us and were especially impressed by the service provided by our attentive associates. We will be sure to share your compliments with Ash for taking good care of you. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management
Business response:
Isamar, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
WIFI is bad and cable TV but others are good. Except slowest and useless WIFI and cable TV, it was good.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Check in at first was very good, guy that was working the front desk was very nice. It was the next day when I was checking out, that the girl working the front desk was extremely rude!!
Business response:
Thanks for the feedback about your visit to our hotel. Although you had a comfortable stay, e apologize for falling short with regard to the service provided by one of our staff members. Your feedback will be used to improve our performance going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Adequate It was good enough. The price for the accommodations was a little high. WiFi too slow to really do anything and they crossed breakfast off of our check in paperwork and wrote snacks. That needs to be changed on their site misrepresenting what you will receive when you stay there.
Business response:
Thank you for being our guest and for letting us know that your overall stay was enjoyable. However, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please consider staying with us again. Sincerely, Hotel Management
Not what was advertised. It was very noisy. The cleaning person showed up at 0815 am. We were to check out that day so did not understand why she came so early. There was no breakfast as stated on the website, just snacks. Room was clean but bathroom tiles dirty. Plenty of towels and bed was fine.
Business response:
Thank you for the feedback about your stay at our hotel. It is good to know your overall experience was enjoyable, but we are sorry for the housekeeping service issue you had and for your disappointment with our breakfast offerings. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Candi, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Sarah, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Sean, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Mountain View
How is Extended Stay America - San Jose - Mountain View rated?
Extended Stay America - San Jose - Mountain View has a 4.4 star rating with 1,014 reviews.
When is Extended Stay America - San Jose - Mountain View open?
Extended Stay America - San Jose - Mountain View is open now. It will close tomorrow at 12:00 a.m.