Extended Stay America - San Jose - Santa Clara

Anonymous 

on Expedia

14 years ago

Smelly and Loud! Stay somewhere else. I specifically booked a non-smoking room and the reservation so stated. When I arrived, all they had were smoking rooms. The room smelled terrible even with window open. Why do they accept a reservation for a non-smoking room if they won't honor it! I would not stay here again! Also, there is a very loud commuter train that blows its whistle every time it passes next to the hotel from very early morning. 

disgrunteled traveler 

on Expedia

14 years ago

Worst hotel I have ever stayed in I spent the entire night without sleep, Trains and trucks all night in a bed that was like lying on a board and pillows that were so uncomfortable that I got up and put towels in the pillow cases in order have any kind of comfort. No hair dryer room was dirty. Should have slept in my car. 

Anonymous 

on Expedia

15 years ago

At check-in in the rep informs me that they are sold out on rooms for Hotel.Com and that the only room available is a smoking room on 3rd floor. The bed was very unconfortable with a small 19 inch TV in room that smelled very bad, including the train that passed by every hours since the track was in the back parking lot. $5 per day to use the internet. 

Scott 

on Expedia

15 years ago

Ug.. it was bad Two stars is an overstatement... No maid service Crappy TV... Office closes at 11, and I forgot my key 1 night.. it was really bad THe bed was hard as a rock 

Martin 

on Expedia

16 years ago

power problem when we checked in, everything seemed great, once in our room for a while, there was a note slid under the door, it explained how we would be without power for 4 hours starting at 8 am the next morning. If we would've known this before checking in, we would not have stayed there. Then, when checking my bank statment today,I noticed they also charged me for the stay, so far I have paid twice for the same room, so upsetting, now have to deal with trying to get my money back. Don't know how they can't tell it was ... read more