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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is not what it looks on the website. The moment you enter the room it smell bad. The bedsheets does not smell clean and there is even a few string of hair in the bed. Im not happy.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were not satisfied with your stay because the room had an odor and a few hair strands left on the sheets. To ensure that a situation like yours doesn't happen again, my team is inspecting rooms to ensure any issues are taken care of before guests are checked in and they are being trained to thoroughly inspect the linen after being washed and dried. We continually work to improve our hotel, so I really appreciate you pro... read more
Maintenance guy needs to step it up. Broken thermostat, sweated all night and morning. Broken ironing board, iron holder came out of the wall. Leaky shower fixed with plastic wrap and twisty ties. Not worth the $240 I paid.
Business response:
Jack - Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were issues with some of the amenities in your room. Your comments were reviewed by the staff, and we will have the housekeeping staff report any amenities that are not properly working to our Maintenance Engineer to repair. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you... read more
Don't stay here. Worst hotel I've ever stayed at. Smelled so awful I could barely sleep. So loud next to the train. Complimentary breakfast consisted of pre-packaged muffins. Never again.
1.Given an occupied room at first 2.Certain exits were broken 3.there was a fight at 12am. outside my window 4.There was an argument outside my door the same night at 2am. 5. The card stopped working after the first night. 6.staff was less than great at front desk and housekeeping
Only hotel w/ midweek vacancy. Pros: - Only Hotel with a vacancy Mon. & Tues. in the area. - Very convenient close to freeway. - Front desk was freindly. - Room has a flatscreen and updated headboards but that was all that was new. Cons: - Our first room wasn't cleaned so got a second room after the manager got up to do something about it. He's not freindly. - Rest of the room needs updating badly. - Sink, bathroom exhaust and pipes were pretty noisy. - Rooms aren't cleaned everyday.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay did not match our company’s high standards. In response to your feedback, I will be making sure each guest is treated with friendly and exemplary service. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize if this was not explained to you upon check-in. Going forward we will be sure to better communicate o... read more
Not good the room was dirty and I found a bug in the bed. Not a great experience. service was fine but the room itself was not worth the price
Business response:
The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that you experienced cleanliness issues during your stay. To ensure that a situation like yours doesn't happen again, my team has been coached on eliminating odors using the correct housekeeping procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Train tracks on the western side The hotel room was fine, but way over priced. The area is fine and appeared safe, as it looks to be a business park. The biggest problem I had was out behind the hotel where my room was facing was train tracks. There was a wall, but it did nothing for the noise when the trains came roaring through blaring their horns all hours of the night. I will admit the experience might have been better if I was facing the opposite direction. There should have been some warning in regards to this somewher... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the nearby train tracks made your stay uncomfortable. Your comments were reviewed by the staff, and we will give our guests a chance to make a request, if available, for the side away from the train tracks to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our... read more
Terrible - would love a refund it was horrible. After 2 days had to move the person to another hotel and the hotel refused to refund the 5 days of unused payments up front. rooms were noisy and smelly and the constant smell of curry cooking was unbearable.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that you found your room to be noisy and that you experienced unpleasant cooking odors from other guests. In response to your review, I will be working to improve our communication with Hotels.com to ensure that we do not have such difficulties providing refunds moving forward. As well, I will be working with my staff to deodorize our common areas to ensure that your experience is not repeated. Thank you very much ... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.