This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sigh Hotel is right next to railway tracks. Room was dirty and expensive. No nearby restaurants. They got my business because the whole area has low occupancy rates and I was booking with little advance notice.
Not really comfortable. Not really set up for biz travellers. The laundry was convenient, but having to ask to borrow one fork at a time from the front desk defeats the convenience of the in-room kitchen. I had to pay for WiFi on a per-device basis, time-consuming and ridiculous. The train zoom by the back of the property. Not good value for money, at all. I don't expect ever to stay at this brand again. Sorry for that.
The room is not what it looks on the website. The moment you enter the room it smell bad. The bedsheets does not smell clean and there is even a few string of hair in the bed. Im not happy.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were not satisfied with your stay because the room had an odor and a few hair strands left on the sheets. To ensure that a situation like yours doesn't happen again, my team is inspecting rooms to ensure any issues are taken care of before guests are checked in and they are being trained to thoroughly inspect the linen after being washed and dried. We continually work to improve our hotel, so I really appreciate you pro... read more
Maintenance guy needs to step it up. Broken thermostat, sweated all night and morning. Broken ironing board, iron holder came out of the wall. Leaky shower fixed with plastic wrap and twisty ties. Not worth the $240 I paid.
Business response:
Jack - Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were issues with some of the amenities in your room. Your comments were reviewed by the staff, and we will have the housekeeping staff report any amenities that are not properly working to our Maintenance Engineer to repair. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you... read more
Don't stay here. Worst hotel I've ever stayed at. Smelled so awful I could barely sleep. So loud next to the train. Complimentary breakfast consisted of pre-packaged muffins. Never again.
1.Given an occupied room at first 2.Certain exits were broken 3.there was a fight at 12am. outside my window 4.There was an argument outside my door the same night at 2am. 5. The card stopped working after the first night. 6.staff was less than great at front desk and housekeeping
Only hotel w/ midweek vacancy. Pros: - Only Hotel with a vacancy Mon. & Tues. in the area. - Very convenient close to freeway. - Front desk was freindly. - Room has a flatscreen and updated headboards but that was all that was new. Cons: - Our first room wasn't cleaned so got a second room after the manager got up to do something about it. He's not freindly. - Rest of the room needs updating badly. - Sink, bathroom exhaust and pipes were pretty noisy. - Rooms aren't cleaned everyday.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay did not match our company’s high standards. In response to your feedback, I will be making sure each guest is treated with friendly and exemplary service. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize if this was not explained to you upon check-in. Going forward we will be sure to better communicate o... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.