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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for longer stays First things first, this is an extended stay hotel. It's meant for longer stays for business reasons. Due to business reasons, lots of people come from various time zones with their families. That also means kids who don't realize that 2am PST isn't a good time to cry or run screaming around. The walls are a little thin and you can hear everything.
The pillows are so flat and uncomfortable to use. The fridge in our room is working well. I accidentally left my dress there. Called the front desk yesterday. Told me he would call me back once he get in touch w/ the housekeeper who worked last Sunday, but didn't receive any calls after his 1st call. So I guess it's true that this hotel's staff are cleptos. I will leave another review if I don't get any calls from them this week about my dress.
relaxed It was quiet but not much stores around but stff wad nice
Poor service A/c wasn't working.
No sleep possible Unfortunately, this extended stay is located next to railroad tracks and the horn from trains goes off every few hours, including the middle of night. I went to Santa Clara to take the California bar and the trains kept waking me every few hours. It was so bad that I got another hotel the 3rd night. Secondly, the staff wasn't welcoming when I got there and even though my room was ready, the staff made me wait from 2:20 to 3:00 to check in. And lastly, the room smelled like some type of ethnic food that was ... read more
First person that greeted us in reception (male) was great. Lady on sunday monring shift looked like she didn't feel like working. Very limited on words she said upon check out. Room No? Like Receipt? Thank you. That's about it. Normally, a question like, how was your stay? Was everything ok? etc will sound a lot better.
Business response:
Don - Thank you for taking the time to write a review of your stay. We are glad that you enjoyed our convenient location; however, we are disappointed to hear that all of our staff did not provide you with quality service and that some of your linens were not up to standard. We will be working with our staff to ensure we are always providing superior service. We will also inspect all of our linens to make sure they are meeting our standards. Thank you again for your feedback; it will help us to improve our hotel. We hope we ... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.