Extended Stay America - San Jose - Santa Clara

Super annoyed Guest 

on Expedia

11 years ago

Never Again! Coffee maker and TV remote didn't work and had to ask several times fir correct wifi pass code etc... However, the real problem was being called a liar by the front desk attendant. When I arrived late at night, I checked in with my daughter and 2 small dogs. I reminded the gentleman that I had 2 small dogs and he said he wasn't worried about it. He was very pleasant! The day I was checking out, the front desk woman (older Asian lady) chased me down to let me know I would have to pay for pets. I said no problem..... read more

Judy Lin 

on Expedia

12 years ago

very poor hotel very poor hotel. The hotel is next to a railway. It was 9PM, and every 30 minutes had a train passed by with a horrible siren. Don't go if you are looking for a good rest. 

b 

on Expedia

12 years ago

Expectations too High The location: prepare to have a car there are no food restaurants or shopping centers walking distance Cleanness of room: clean but you can't take a bath and there's no garbage disposal ( kitchen sink was clogged so I couldn't blend my daily smoothie) Staff: there was a young woman (mid shift ) who was helpful and friendly. I checked in with the manager who never told me I'd need my key for the door after 11 ( noted: this was my first stay with esa) the younger front desk clerk lets me in she's standing... read more

Anonymous 

on Expedia

12 years ago

It was so-so Very 'budget' hotel feel to it. The free parking and free internet was great, but breakfast is just coffee, apples, and bars. Not much. 

Flashed 

on Expedia

12 years ago

Hotel Next to Commuter Rail When I arrived it took a few minutes for the staff to even acknowledge me so that I could get checked in. When I asked whether my room was on the side of the hotel opposite to the train tracks, the desk clerk said yes, but she was wrong. The evening clerk was extremely helpful in getting me moved to a room on the street side of the hotel. The hotel is not a great value because your room isn't cleaned daily, you have to dump your own trash, and breakfast is a granola bar and coffee and *maybe* a pi... read more

Justin B. 

on Expedia

12 years ago

All Around Meh Was there for three days over the California Bar exam. I requested a no-smoking room but the air was thick with cigarette smoke - so much so apparently the maid staff had opened all of the windows in a faint attempt to air the room out before my arrival. The ash tray was still prominently displayed on the small table in the kitchen area. They provide "do not disturb" placards but I'm not sure why - I did not see any maid staff the entire time (nor did anyone turnover my bed or collect the used towels). This mi... read more

Daniel 

on Expedia

12 years ago

Nothing Fancy I stayed here for 1 night so it was okay - bare minimums provided - breakfast was a joke - Costco Food Bars and Mini Muffins - if you want clean towels or extra towels you have to take your dirty towels down to the front desk and exchange them for clean towels and have to deal with a whiny front desk.