Extended Stay America - San Jose - Santa Clara

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy overall you enjoyed your stay at our hotel. We will also make a note of your feedback as we plan any changes to our breakfast. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Loren, thank you for being our guest. We are sorry you did not have a positive experience with our associates and regret the inconvenience caused. We understand your frustration and have shared your comments with the appropriate team so that we can improve our future guest experience. Also, your feedback about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please give us another opportunity to welcome you back soon so that we can provide you with a much ... read more

Business response:

Thank you for your stay at Extended Stay America. We are glad you liked our clean rooms and had an overall great stay. We are also delighted to hear our convenient location close to the SC Convention Center, and the trail on the Guadalupe River was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest while you were here for the football road trip. We are delighted to know you loved our clean rooms and fully equipped kitchen. We are also glad that our ideal location close to Levi's stadium was perfect for your needs. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. Thank you once again for your review. Please come back and see us again soon. Sincerely, Hotel Management