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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exterior was dirty. Needed to be hosed down and windows cleaned. Carpet needed vacuuming, especially along stairways. There were tons of Ferrell cats outside near the back. Complimentary breakfast was more basic compared to Marriott and Hyatt where their version consists of muffins, granola bars, and coffee. Literally, that is it. The kitchen part in the rooms were a bit dirty. Lots of dust on top of the refrigerator, vents, pantry. Basic amenities. It’s more of an upgrade from a Motel 6. Price wise, it’s fine.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not providing the value you were hoping for. Your feedback concerning the untidiness and our breakfast offerings will be discussed with the appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Awesome place to just relax and get away from everything.
Business response:
Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. On behalf of everyone, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
Clean, roomy, and very quiet. A little off the beaten path, but near several amenities.
Business response:
Thank you for being our guest and for taking time to review your experience at the Extended Stay America. We are glad you found your room to be comfortable and that you had a great time at our hotel. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
train pass by and hear the noise. not a quiet place.
Business response:
Thank you for posting a review of your stay. We're sorry about the train noise in the middle of the night. We have rooms located in different areas of the hotel that might be better suited for light sleepers, and we will be happy to accommodate you with one of these rooms should it be available. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Hard to find staff around Called the front desk at 6am. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone.
Business response:
Thank you for your review. We are so sorry our staff member was inattentive to your needs. We will certainly share your feedback with our front desk department as we continually take measures to ensure we are delivering the finest hospitality. We hope you will reconsider returning to our hotel, as we would like you to experience the hotel as you should have on this past visit. Sincerely, Hotel Management
Place was clean and quite except for trains but they went by fast. I could sleep and I did sleep well. Rooms were dark to sleep and good air conditioning to rest. The staff were very kind to me with nice sincere smiles. I felt welcomed to stay and I will return.
Business response:
Thank you for the 5-star review of Extended Stay America. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
Friendly staff! Although just be warned that there is train tracks behind the building and it is a little loud when one goes through there. That being said, I didn’t hear any go through at night.
Business response:
Thank you for taking the time to share your comments online. It is a delight to know you were treated well by our staff and their friendly service made for a memorable experience. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.