Extended Stay America - San Jose - Santa Clara

Business response:

Julia, thank you for the review of your stay at Extended Stay America. We apologize you didn't experience our staff at their best and regret the inconvenience it caused. We have followed up with the appropriate associates to make sure we do not disappoint you in the future. We are also sorry our grab-and-go breakfast was not appealing to you. Your comments will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We hope you will consider staying with us again. Sincerely... read more

Business response:

Carlos, thank you for staying with us. We sincerely apologize for the delay you encountered at the time of check-in. We are reviewing your feedback with our front desk team to make sure this is not repeated going forward. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for your stay at Extended Stay America. We are glad you liked our cordial staff and the coffee we offer. We are also delighted to hear our convenient location close to the Levi stadium was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are glad you liked our location and appreciated the service you received from our friendly staff. However, we are sorry for the cleanliness issues you encountered in your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. Our technical team is also inspecting our Wi-Fi for any issues. Thank you once more for bringing this to our attention, and we hope you will give us a second cha... read more