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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bueno El hotel esta bien si solo es para dormir y vas a algún evento al Levi's Stadium ya que se encuentra cerca pero pienso que deberían mejorar en limpieza y atención.
Staff provided early check-in and timely service. Read reviews complaining about train noise but they were infrequent and not an issue.
Business response:
Thank you so much for sharing your experience with us. We are glad to know you enjoyed your stay and our friendly customer service. I’m so pleased to hear that we were able to accommodate your needs with an early check-in. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Walk to Levi stadium Within walking distance of Levi Stadium and saves on parking. Nice, clean hotel with kitchen facilities and available laundry room on the first floor.
Business response:
Thank you so much for posting a review of our property. I am pleased you enjoyed our fully equipped kitchens as well as our other amenities. I’m glad we were able to accommodate your needs with our convenient location. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Still sleepy It was fine until we had to call the front desk at 2:00a.m. to ask them to call the police. There was people fighting in the hall and cursing for over an hour! We had to call the front desk two times and ask for them to please take care of it.
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed and updated our security policies to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Hotel was fine took a long time to check in. Room was clean. Beds were really bouncy. Not a lot of plugs in the room.
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies for the duration of your check-in. In response to your feedback, we are reviewing our policies and hiring new staff in order to alleviate this problem in the future. Still, we are happy to know that we were able to provide you with a comfortable place to stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Nice hotel Really nice suite
Wonderful efficiency This is a great hotel/efficiency apartment with full kitchen. The location is in good distance to peninsula cities. The rooms are comfortable and have all the amenities you would want at a great value. The continental breakfast left a bit to be desired, however.
Pretty Good Option The room was sparse but clean. It is meant for long term stays and I was only there 2 nights so it was enough. I did not however expect the train whistle at 10pm and 4am right outside my window. If I were using the training I pretty sure I'd appreciate having it so close.
Business response:
Thank you for the feedback about your stay at our hotel. We apologize that our amenities were not what you expected. Still, we are glad to hear you had a positive stay overall and enjoyed our clean rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.